My iPhone 4S keeps turning itself off when I still have battery life and then it doesn't charge?

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Level 1

4 points

My iPhone 4S keeps turning itself off when I still have battery life and then it doesn't charge?

It's only just started doing this and it's really annoying me now!! Ha

I'll charge my phone up overnight then a couple of hours into the next day the battery wil be down to about 20% then it will say I only have 10% left even though I will have 20% if you see what I mean? And then to top it off it turns itself off and won't let me recharge!!

It did happen to my iPad the other week but that seems to be fine now.

I've tried changing and checking chargers etc but they seem to work it other people's and my iPad seems fine now

Posted on Jun 18, 2013 1:48 AM

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Answer 1

braden85

Community Specialist

Jun 20, 2013 7:39 AM in response to Glee154

Hi there glee154!

I have an article here that can help you troubleshoot this issue with your iPhone. The article is about troubleshooting a multitude of iPhone hardware issues, and can be found right here:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

The specific section you will want to reference can be found here:

Will not turn on, will not turn on unless connected to power, or unexpected power off

Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

After at least 15 minutes, if:

The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

If the display turns on, go to step 4.

If the display remains black, go to next step.

Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Thanks for coming to the Apple Support Communities!

Regards,

Braden

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