7 Replies Latest reply: Jun 20, 2013 6:57 AM by Jan7is
Jan7is Level 1 Level 1 (0 points)

Hello ,

 

 

I have MacBook Pro (Retina, Mid 2012 ) with Mountain Lion , I updated to newest version just 3 days ago which I think was v10.8.4

After update I shutdown my mac and since then I could not turn on my mac. What I can only see is grey screen and nothing else , (No apple logo, no loading or other icons only grey screen )

 

 

As well I bring to apple resellers store in Denamrk they try to fix it but still grey screen , after some time they said they will bring to service but to backup my data I need to pay 2000DK it's 357.73 US Dollar. Why I need to pay for apple mistake ? So I try my selfe ...

 

 

.... I try use other solutions what apple resellers store did :

 

  • - power on and then Option
  • - power then Command + R
  • - power then holding Option + Command + R + P

 


 

.. but nothing happen didn't see anything only grey screen.
Please help me what can I do ? How can I recover my data for Macbook Pro Retina ? Cannot afford to lose my data !!!
( sorry for my english )

 

 

 

thank you for advance ,
Jan7is

 



MacBook Pro with Retina display, OS X Mountain Lion (10.8.4), grey screen, system error,
  • LowLuster Level 6 Level 6 (12,050 points)

    You should already have a backup of your data. If you don't that certainly is not apples mistaken, it is yours.

     

    If you can affaord to lose your data then you should already have multiple backups of it. Do you have any backups of the data you can't afford to lose? If not again that is not apples fault, it is yours.

     

    Computers fail. All of them. No matter what brand it is or what model, they all fail at some point.

  • sig Level 8 Level 8 (35,780 points)

    "they said they will bring to service but to backup my data I need to pay 2000DK it's 357.73 US Dollar. Why I need to pay for apple mistake ?"

     

    You don't have to have them do data back up for you and pay if you have a backup in place. They are reminding you that they are not responsible for data loss and you should have your hard drive backed up.

  • Jan7is Level 1 Level 1 (0 points)

    Thank you for all replies ,
    I have some data backup but not all  ... but just dont understad - What I am  trying to explain that, when I updated my Mountain Lion the newest update after that my Mac crashed. So in this case apple should recover my data !


  • sig Level 8 Level 8 (35,780 points)

    "What I am  trying to explain that, when I updated my Mountain Lion the newest update after that my Mac crashed. So in this case apple should recover my data !"

     

    No. If everyone who updated to 10.8.4 had this same issue, yes. I've updated several Macs with no issues. There are thousands of other folks who have updated with no issues.

     

    If you feel what you have as some data backup will surfice if your hard drive needs to be erased during repair then have Apple do the repair. If not then realize that a hard drive will fail at some point in time when you least expect and prepare for the worst when everything is OK.

  • LowLuster Level 6 Level 6 (12,050 points)

    There are millions of people that have updated their mac computers to 10.8.4 with only a few, respectively, that have had any problems after the update. Most if the time those problems were there before they updated and just got maginfied with the update.

     

    I personally have update my one mac that is running mountain lion and haven't had any problems.

     

    It is up to the user to always have a current backup before they do any updates to the os or installed software.

    Jan7is wrote:

     

    Thank you for all replies ,
    I have some data backup but not all  ... but just dont understad - What I am  trying to explain that, when I updated my Mountain Lion the newest update after that my Mac crashed. So in this case apple should recover my data !


  • Barry Fisher Level 3 Level 3 (655 points)

    Jan, sorry for your problems. I think everyone does understand that you think apple should be responsible for your data loss.  But what people are trying to make you understand is that they are not and will not.  There are many missives and caveats about backing up your data.  Everyone is responsible for backing up their own data because electronics can malfunction at any time.  It something you have to be aware of if you are storing sensitive data on a computer. This is how the industry has always functioned.  Manufactorer usually will replace under warranty parts, but have always refused to be responsibile for data. Sorry, but its true. If the data is critical and you really really need it, than you are going to have find a solution or pay someone to attempt to recover it, assuming it is completely lost.  Sorry, it is unfortunate, but that's why most of us back-up their data drives and even the whole drive.  On my iMac, the harddrive was subject to recall, and I didn't notice it.  I fortunately had done a time machine back-up just a couple of days before it broke.  Apple replaced the drive gratis with the operating system on it and I then had to restore my programs and data from my time machine back-up. It was a pain in terms of the time lost, but everything was restored. Its just pretty much a must, or you face losing stuff.

  • Jan7is Level 1 Level 1 (0 points)

    Thank you again for all replies,


    Great news that I manage to get out all my data from Mac Book pro retina by my self - Without opening and to have my Apple care. Here is a video when it was broken - http://youtu.be/tfBMyopPJnc

     

    After I get my date just used Disc Utility to repair my storage, and it start to work again just very slowly but still it was working. Thanks to internet reserch and google ... ( some points what other people say way it break down )

     

    • Apple update happen something wrong
    • using USB falsh sticks very offen
    • the MagSafe 2 Power Adapter is broken
    • usually if can not do recovery or other system options than your mac Memory,Storage or the worst case your Motherboard is broken. So it's completely broken you need to go to Apple store. They will give you a new Mac or try to fix.

     

    So guys don't panic if you have this situation  - I was lucky nothing was broken - my Mac freezed for 3/2 days.

    AND I GET MY DATA FROM MY MAC ! I just restarted several times for 3/2 days and try to do recovery in the end hold for long time "Option" and some how I get in the recovery.

     

     

     

    ... after that I bring to apple resellers store "Eplehuset" then they made a system check and did not found any errors or tehnical issus. They don't know what really happened !


    What I learned whene it was broken , I realized that just try to get your data your self if you cannot afford to lose your data. After that just buy hard disk for your backup to make sure you have all the time backup for your Mac.

     

     

     

    best regards,
    Jan7is