Random Applications "quit unexpectedly" with EXC_BAD_ACCESS (SIGSEGV)

Hello! I have a Mid-2011 MacBook Air i7 1.8GHz, 256GB SSD. For a while now, I seem to have random applications crashing. Two that seem to trigger it a lot are Disk Utility, and going to About This Mac > More Info > Storage. Doing both of these about 80% of the time cause an immediate application crash.


I brought my Air into the Apple store to get this fixed, as I had already tried a complete Mountain Lion reinstall. They went ahead and replaced my logic board, but I'm still getting it.


Has anyone else been experiencing this on this type of machine? Or should I go back again?

MacBook Air, OS X Mountain Lion (10.8.3)

Posted on Jun 18, 2013 5:28 AM

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7 replies

Jun 18, 2013 6:10 PM in response to Cody DH

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Step 1


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.

Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.


Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


Step 2


Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Jun 19, 2013 5:10 AM in response to Linc Davis

Linc,


I should've posted the logs to begin with. Here are two I captured this morning from System Information and Disk Utility:


6/19/13 7:54:56.617 AM com.apple.launchd.peruser.501[135]: (com.apple.systemprofiler[694]) Job appears to have crashed: Segmentation fault: 11

6/19/13 7:54:56.757 AM ReportCrash[698]: Saved crash report for System Information[694] version 10.8.1 (807) to /Users/Cody/Library/Logs/DiagnosticReports/System Information_2013-06-19-075456_Codys-MacBook-Air.crash

Full Crash Report: http://pastebin.com/heBdh9u3


6/19/13 7:53:33.709 AM com.apple.SecurityServer[15]: Engine::authorize: Rule::evaluate returned 4294907288 returning errAuthorizationInternal

6/19/13 7:53:33.712 AM com.apple.launchd.peruser.501[135]: ([0x0-0x74074].com.apple.DiskUtility[645]) Job appears to have crashed: Abort trap: 6

6/19/13 7:53:33.842 AM diskmanagementd[647]: mount blocked by dissenter PID=0 (unknown) status=0xf8da0002 log=kDAReturnBusy message=(null)

6/19/13 7:53:34.031 AM ReportCrash[651]: Saved crash report for Disk Utility[645] version 13 (450) to /Users/Cody/Library/Logs/DiagnosticReports/Disk Utility_2013-06-19-075334_Codys-MacBook-Air.crash

6/19/13 7:53:36.404 AM Dock[148]: no information back from LS about running process

6/19/13 7:53:36.462 AM com.apple.backupd[628]: Starting automatic backup

6/19/13 7:53:36.492 AM com.apple.backupd[628]: Backing up to: /Volumes/Time Machine/Backups.backupdb

6/19/13 7:53:36.000 AM kernel[0]: nspace-handler-set-snapshot-time: 1371642818

Full Crash Report: http://pastebin.com/D2jBfAC9

Jun 19, 2013 7:11 AM in response to Cody DH

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Random Applications "quit unexpectedly" with EXC_BAD_ACCESS (SIGSEGV)

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