Previous 1 23 24 25 26 27 Next 466 Replies Latest reply: Dec 8, 2014 2:41 AM by tanjy86 Go to original post Branched to a new discussion.
  • g.espanto Level 1 Level 1 (0 points)

    My iPhone 4S acted up when I updated to iOS 7.0.4. At first, the wifi was not connecting properly, then the button was slowly responding up to the point when it was totally greyed out.

     

    My problem is we do not have an Apple repair center where I live so I have to send my phone to them which cost me more than the amount I purchased the phone for. Plus the fact that it was purchased by my father in the middle east whilst I am in south east Asia. My provider won't help me because I did not purchased the phone from them.

     

    You may ask why I don't use mobile data? I am on prepaid and mobile data is very expensive yet the connection is extremely slow. 4G and LTE are not widely available in my country. So wifi is the best option for me if I needed a faster and better connection. I only had my phone less than a year when this happened. I tried following the troubleshooting steps, created a ticket for the issue, checking reviews, articles and even videos in Youtube but none of them worked. I tried to downgrade the firmware to a different version but with no luck. I have not tried jailbreaking my phone though because I do not want to make the situation worst than it is.

     

    Reading all the comments, the Apple team did not even bother to help all of us. The very least comment on how this issue can be resolved. No one bother to see how their consumers are doing.

     

    After less than a year of using a perfectly functioning device and almost 5 months of not being able to connect to wifi finally another update is here. The final piece of puzzle I needed to confirm how inefficient this device is. If this does not work then I should consider going for an Android device.

  • TJBUSMC1973 Level 5 Level 5 (7,160 points)

    Apple does not monitor these forums, so expecting a response on this thread is futile.

     

    The fact that you paid a subsidized price for your iPhone purchased from a carrier is irrelevant.  I can buy an iPhone 5S 64GB today from AT&T for $399.  But the full retail price is $849.  The fact that AT&T gives you a $450 discount is not relevant to the fact that the out-of-warranty replacement cost of $269.

     

    Full retail price: $849

    AT&T's subsidized price (with two-year contract): $399

    Apple's out of warranty replacement fee: $269

     

    Apple has always required that service from Apple be performed in the country of device origin.  The fact that you were not aware of that is your responsibility, not Apple's.

     

    Next time, educate yourself on the terms of the warranty on a product that you purchase, and avoid this kindof problem.

  • pj-mckay Level 1 Level 1 (0 points)

    Are you seriously expecting us to believe Apple has no knowledge of any discussions here?  Thats strikes me as most absurd and I'm starting to think some folk treat us as mere idiots.  Of course it's futile to complain; thats why most of us have given up.  A bit of respect would be nice though!

     

    a) Are you really telling me I sign in with an APPLE ID, that ONLY APPLE can validate but they have absolutely no knowledge of what is discussed?  Really???

     

    b) And the fact some of us have had comments deleted from other forums when asking (in my case) why some basic Input/Output function wasn't available unless the device was in non standard config.  Why would an open forum block messages from folk asking why there was internal support built in but blocked; and simply asking for it to be available in 'standard' secure mode??  

     

    Some folk responding in here could be considered full time by the look of things.  Your ID seems to be used a bit more than a casual responder would, and everything seems to be very supportive of Apple no matter what anyone says.  Tell me why Aston Martin, Toyota and many other companies go beyond the 'warranty period' and bring back cars that are many years outwith it, to repair them OR even to replace parts that might fail.  They see a need to be upfront and acknowledge manufacturing defects that somehow Apple are unaware of... Really; unaware.  Give us a break, we've given up hope of a solution but please give us some respect.

  • TJBUSMC1973 Level 5 Level 5 (7,160 points)

    https://discussions.apple.com/static/apple/tutorial/tou.html

    1. Apple does not prescreen information submitted by users of the Site ("Submissions"). Apple retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Apple to violate the Agreement. Apple will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.
    2. Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.

    There's a difference between moderation of the site by the site admin and Apple technical support getting involved.  Unless there is a response from a Community Specialist, and they will be identitifed by that title in their profile, and the question thread will get an 'Apple' symbol next to it, then Apple has not officially responded or gotten invloved in that thread.

     

    As for why I'm active on this website?  I'm retired (well, semi-retired, actually), so I have free time to use as I see fit.  And I've criticzed Apple very often.  I'm a big proponent of them having longer standard warranties on iOS devices.  And I've made my opinion known to them.  But until the warranty is changed, we have to work with the current reality.

     

    It's not relevant what other companies do, especially companies that are in totally different industries.  But I'll give you an answer anyway; why do auto manufacturers issue recalls more readily than smartphone companies?  For one, government regulations are more strict on automobiles, and two, no one ever died because a smartphone company didn't issue a recall in time.

     

    Show me that your or anyone else's life or health are in danger due to wi-fi being greyed out on your iPhone, and you might have a case.

  • Moist16 Level 1 Level 1 (0 points)

    For $849 worth of product one should reasonably be able to expect the phone to last more than one year. The fact that's all apple choose to warranty it for is neither here nor there. That the phone is sold as part of a 2year contact make it even more reasonable an assumption. Take them to court for all costs incurred.

     

    With apple whether it's hardware or software it's all their fault. At the time MS software was ridiculed they only did software -Apple do, and sell their product with, both.

  • TJBUSMC1973 Level 5 Level 5 (7,160 points)

    When making a $849 purchase, I make sure that I understand the terms of the warranty before making the purchase.

     

    You bought the phone.  You agreed, simply by making the purchase, to agree to the terms and conditionsof the warranty.

     

    You won't get very far in court basing your arguments on 'assumptions'.  There's not a lot of legal precedence for that.

  • RobOcken Level 1 Level 1 (0 points)

    It is unfortunate that your replies are filled with such contempt for the likes of the average user. Your statement that replacing the hardware fixes the issue therefore it is a hardware issue is not necessarily correct. The reality is that there are numerous chipsets out there for providing wireless functionality. Addressing these chipsets is done via the OS and when updates are done to an OS and it is not tested fully with all the various chipsets that may have been used then you can end up with issues like the one described. Yes you can fix the issue by replacing the wireless chipset with a different one that is known to work but the issue is still rooted in the OS update. The fact that a majority of issues with computers of all varieties is usually caused by software still leads me to strongly suspect this as the cause. The fact is that numerous problems have been reported since IOS 7 was released and folks are frustrated at the length of time it is taking Apple to respond to these issues. This is my last response to this thread.

  • TJBUSMC1973 Level 5 Level 5 (7,160 points)

    It's not contempt.  It's called 'personal responsibility'. 

     

    Caveat emptor.

     

    You claim that the OS is not tested on all the various chipsets?  Support that argument, because it's completely baseless.

     

    Let me ask you this.  If your laptop computer stopped connecting to wi-fi, and you wiped the computer clean, and did a full reinstall of the operating system, and it STILL didn't work... would that lead you to believe the problem was the software (which you JUST reinstalled) or the wi-fi antennae?

     

    Respectfully, you are operating on limited information and faulty assumptions.

     

    Have a great day!

  • Dazma1 Level 1 Level 1 (0 points)

    Oh thank god I have just found the button to stop email notifications this thread is now driving me insane.

  • Hanna Manuel Level 1 Level 1 (0 points)

    TJBUSMC1973 - you have too much time on your hands to engage abrasively consumers who paid for their iPhones dearly....you need to be helpful or get out of the way. 

     

    Paying consumers run to this site to seek help, they are frustrated, desperate...you are for whatever reason gloating, even desperately trying to promote that you are knowledgeable.  If you really want to lick Apple's behind, please do it in another forum...it is an insult to every full paying iphone owner in this site to read your messages...

     

    Now to the company behind Apple - If Apple is unable to listen, help, give buyer satisfaction or improve their product - it's fine, we all learned our lesson, we will take our money and purchase other devices which have nothing to do with Apple. 

     

    A simple and quick fix - good luck to Apple for their dipping  public shares, the market can't be wrong and they deserve this growing unpopularity and dwindling shares. 

     

    Now please stop gloating TJBUSMC1973.  Go do something productive with your time. We do not want to hear you. Thank you.

  • momosaudi Level 1 Level 1 (0 points)

    Apple .............

    you just deceiving us

    all this amount of phones can't be stop working at the same period of time after upgrading to ios 7

  • TJBUSMC1973 Level 5 Level 5 (7,160 points)

    Hanna Manuel wrote:

     

    TJBUSMC1973 - you have too much time on your hands to engage abrasively consumers who paid for their iPhones dearly....you need to be helpful or get out of the way. 

     

    Paying consumers run to this site to seek help, they are frustrated, desperate...you are for whatever reason gloating, even desperately trying to promote that you are knowledgeable.  If you really want to lick Apple's behind, please do it in another forum...it is an insult to every full paying iphone owner in this site to read your messages...

     

    Now to the company behind Apple - If Apple is unable to listen, help, give buyer satisfaction or improve their product - it's fine, we all learned our lesson, we will take our money and purchase other devices which have nothing to do with Apple. 

     

    A simple and quick fix - good luck to Apple for their dipping  public shares, the market can't be wrong and they deserve this growing unpopularity and dwindling shares. 

     

    Now please stop gloating TJBUSMC1973.  Go do something productive with your time. We do not want to hear you. Thank you.

     

    Hanna,

     

    The amount of time I have on my hands is irrelevant.  However, I have been helpful.  I've explained exactly why this has occured, and what the options are.  I've even provided a script to assist those trying to get Apple to grant an out-of-warranty exception, and avoid the trap of the 'blaming the iOS and being reminded of the terms of the iOS update'.  Blame the iOS, you get no where.  Blame the hardware, and you have a chance.

     

     

    Need the script again?  Here it is:

     

     

    From: https://discussions.apple.com/message/24551640#24551640

    i.e.: "If the wi-fi chip was defective from the very beginning, and only the process of an iOS update would create enough stress to reveal this defect, then there was no way for me to report this defect during the normal warranty period.  No other operations on the iPhone created enough stress to reveal this defect, which was present all along.  Therefore, because the device was defective from day of purchase, but there was no way for me to test for that defect, it was impossible for me to report it prior to it being revealed.  The fact that it only revealed after the warranty expired should not infringe upon the validity of my claim."

     

    That's how you have the best chance to get the device replaced for free if it is outside of warranty.

     

    Blaming the software is not only false and ignorant, it will get you nowhere.

    Blaming the hardware?  Not only is that the actual cause of the problem, you've got a shot at replacement.

    The user bought the hardware, believing it to be free from defects.  That's their defense.  But if you claim it's the software?  Well, sorry, but you signed a legal agreement to accept any and all consequences of the optional software update.

     

     

    As far as Apple shares dropping?  Um, no.  Their stock price is higher today than it was six months or a year ago.  Apple is not experiencing any 'backlash' because of this issue.

  • TyWiggly Level 1 Level 1 (0 points)

    For anyone else having this issue I called AT&T& and actually got help. You need to go to settings, safari, and scroll down to clear history and clear cookies. Do both and then reset network settings

  • joncampo Level 1 Level 1 (0 points)

    So glad I found your suggestion.  Turning on the Airplane and Do Not Disturb modes, then powering off for 10 min did the trick.  I'm glad I didn't have to get to the restore all settings part.  Thanks for your post (9 months after you posted it!!)

  • matroz Level 1 Level 1 (0 points)

    To all here this will only help those in Australia. Apple aren't really putting this out there but they have agreed to give a two year warranty on all products. This was brought about so they would comply with Australian consumer laws.

     

    The ACCC Chairman said “The ACL consumer guarantees have no set expiry date. The guarantees apply for the amount of time that it is reasonable to expect given the cost and quality of the item or any representations made about the item,”

     

    If you are in Australia and bought an iPhone after 2011 then you have a two year warranty. I believe the law is correct in that if you pay a premium price for a premium item then that item should be expected to operate for a reasonable amount of time.

     

    Apple still run their standard one year warranty at the same time. Google financial review "Apple gives Australians two-year warranty" for more information.

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