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Heidihworbird

Q: Suddenly can't hide or unhide itunes purchases

As of June 17th I'm unable to successfully hide or unhide any itunes purchases on any devices (iphone 4, ipad 2 and macbook). I was able to earlier that day. anybody experiencing the same. I'm at a loss.

MacBook, Mac OS X (10.5.8)

Posted on Jun 18, 2013 7:14 AM

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Q: Suddenly can't hide or unhide itunes purchases

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  • by hallux,

    hallux hallux Jul 26, 2015 11:45 PM in response to xinl
    Level 1 (0 points)
    Jul 26, 2015 11:45 PM in response to xinl

    Seeing the same basic thing.  Have a half-dozen songs where either the song title or the album title has parentheses, (and several have other weird punctuation marks or symbols, apostrophes and the like, ) and it won't let me UN-hide them!  Frustrating esp. since there were about 50 others that I was able to unhide just FINE, but these... there's an UNHIDE button, and an UNHIDE ALL button, I click them, the button reacts to being clicked, but then nothing happens.  In iTunes store, the song shows as being purchased, but there's no link in the drop-down menu to re-download it, which would be nice, since obviously it knows I've bought the song.

     

    Between all the times iTunes has jacked up my library, renamed files, switched tags around, deleted files (they just suddenly disappeared!  Where'd they go?) and the dismal failure that was my attempt at using iTunes Match for a day... I'm about finished with Apple, and ready to trade in ALL my Apple stuff for something that actually DOES just work.  Left iTunes Tech Support a NastyGram to this same general effect.  I have just about HAD it.  Tired of having to recopy my library over and over again.  Just glad I had the foresight to make multiple redundant backups of everything!


    Let's see if Apple acknowledges the problem and offers to fix it.

  • by hooahsioux,

    hooahsioux hooahsioux Jul 29, 2015 9:43 PM in response to Heidihworbird
    Level 1 (4 points)
    iCloud
    Jul 29, 2015 9:43 PM in response to Heidihworbird

    I'm having the same problem, even after I got this email from iTunes Support (and no, I still can't unhide my songs! iTunes is really sucking lately and ******* me off!!!!!!):

     

                            Welcome to iTunes Store Customer Support. My name is Sandhya.

     

                               To confirm

                               my understanding, that you are unable to play the song and the song is not

                               listed on your purchased songs. I know it is important for you to get this issue

                               addressed at the earliest. Not to worry, I will be glad to assist you with this

                                concern.

     

                              Mark, I would like to inform that the song is hidden and I

                             would request you unhide the song, and try to play the song.

     

                               To unhide

                               an item on your Purchased page, follow the steps in this

                              article:

     

                              http://support.apple.com/kb/HT201322

     

                             I am sure the above

                              information addresses your concern. If you have any more questions or concerns

                              regarding the account or the same issue please reply to this email, I will be

                             happy to help you.

     

                             Thank you for contacting iTunes Store Customer

                              Support. Have a nice day!

     

                           Sincerely,

     

                            Sandhya

                           iTunes Store

                           Customer Support

                               http://www.apple.com/support/itunes/ww/

     

                           Please note -

                             I work on Sunday - Thursday, 08:00 PM to 05:00 AM CST.


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