TS3297: iTunes: Advanced iTunes Store troubleshooting
Learn about iTunes: Advanced iTunes Store troubleshooting
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Helpful answers
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Jul 26, 2015 11:45 PM in response to xinlby hallux,Seeing the same basic thing. Have a half-dozen songs where either the song title or the album title has parentheses, (and several have other weird punctuation marks or symbols, apostrophes and the like, ) and it won't let me UN-hide them! Frustrating esp. since there were about 50 others that I was able to unhide just FINE, but these... there's an UNHIDE button, and an UNHIDE ALL button, I click them, the button reacts to being clicked, but then nothing happens. In iTunes store, the song shows as being purchased, but there's no link in the drop-down menu to re-download it, which would be nice, since obviously it knows I've bought the song.
Between all the times iTunes has jacked up my library, renamed files, switched tags around, deleted files (they just suddenly disappeared! Where'd they go?) and the dismal failure that was my attempt at using iTunes Match for a day... I'm about finished with Apple, and ready to trade in ALL my Apple stuff for something that actually DOES just work. Left iTunes Tech Support a NastyGram to this same general effect. I have just about HAD it. Tired of having to recopy my library over and over again. Just glad I had the foresight to make multiple redundant backups of everything!
Let's see if Apple acknowledges the problem and offers to fix it. -
Jul 29, 2015 9:43 PM in response to Heidihworbirdby hooahsioux,I'm having the same problem, even after I got this email from iTunes Support (and no, I still can't unhide my songs! iTunes is really sucking lately and ******* me off!!!!!!):
Welcome to iTunes Store Customer Support. My name is Sandhya.
To confirm
my understanding, that you are unable to play the song and the song is not
listed on your purchased songs. I know it is important for you to get this issue
addressed at the earliest. Not to worry, I will be glad to assist you with this
concern.
Mark, I would like to inform that the song is hidden and I
would request you unhide the song, and try to play the song.
To unhide
an item on your Purchased page, follow the steps in this
article:
http://support.apple.com/kb/HT201322
I am sure the above
information addresses your concern. If you have any more questions or concerns
regarding the account or the same issue please reply to this email, I will be
happy to help you.
Thank you for contacting iTunes Store Customer
Support. Have a nice day!
Sincerely,
Sandhya
iTunes Store
Customer Support
http://www.apple.com/support/itunes/ww/
Please note -
I work on Sunday - Thursday, 08:00 PM to 05:00 AM CST.