1 Reply Latest reply: Jun 18, 2013 9:37 AM by King_Penguin
tylogan09 Level 1 Level 1

My son cannot remember his password to unlock his Ipod please help


iPod touch
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    You will need to connect the iPod to the computer that it's normally synced to and you should then be able to reset the iPod and restore/re-sync the content to it (http://support.apple.com/kb/HT1212) - you may need to put the iPod into recovery mode in order to be able to reset it : http://support.apple.com/kb/ht1808

     

    If it's done via a computer that it's not synced to (and which therefore doesn't have a backup) :

    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.