2 Replies Latest reply: Jun 20, 2013 12:15 PM by TheTee
Michael John Raymond Level 1 Level 1 (0 points)

I have been instructed to find an Apple Airplay icon on the main screen of Itunes, in the lower left hand corner.  I do not have that icon and without it I cannot link ITunes with my home network.  Where is it and why doesn't it show?

 

Thanks,

 

Michael


iPod classic 160GB (Late 2009), Windows 98
  • 1.
    Delgadoh Community Specialists Community Specialists (1,405 points)

    Hey Michael,

     

    If the AirPlay icon isn't showing up in iTunes, there are some troubleshooting steps you can go through to resolve the issue:

    Resolution

    If the AirPlay icon doesn't appear

    Check for the AirPlay icon ( TS4215_01---en.png ) in the recently used apps section on your iOS device, or in iTunes on your computer (as in these articles about how to use AirPlay and how to use AirPlay Mirroring). The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).

    If you are still unable to see the AirPlay icon, try one of the following steps:

    1. Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    2. Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    3. Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    4. If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
    5. Check Internet or network connectivity on all affected devices.
    6. Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    7. If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

     

    Cheers,

    David

  • 2. Re: No icon for Apple Airplay can be found, which I need to link ITunes to my network.  Help!
    TheTee Level 1 Level 1 (5 points)

    Just so to be sure, the Airplay Icon was never, no matter what version of iTunes you have, in the "lower left hand corner"

     

    In the older versions it was in the lower RIGHT hand corner, now it is in the upper left side of the window, between the volume fader and the information/current playing track screen.