7 Replies Latest reply: Jun 18, 2013 4:01 PM by apple_prob
apple_prob Level 1 Level 1 (0 points)

Is there a way that I can re-activate my iPhone 3GS without having to pay the tech support? Apromixate fee is $49+ for the first 30 days...

I forgot my lock in password, so I had to resetted by using apple online support using my itune to restored... after I've done it, I cannot re-activate my phone and I have pay the technical support fee in order to get this phone going again.

I thought this is ridiculous because first of all by resetting your password by phone they asked to apy almost $20, secondly on online password/restored setting is free but didn't say anything gonna happen after done it. Which now I got stuck, can not do anything with the phone, unless have to pay almost $50 to get it fix.


I also have have an iPhone 5 and an iPad, now I'm doubting if I want to continue having apple products.

iPhone 3GS
  • Lawrence Finch Level 7 Level 7 (32,280 points)

    I don't know why you had to pay for support; the instructions for restoring if you forget your passcode are in the support knowledge base (http://support.apple.com/kb/HT1212), and a simple Google search would have revealed them. You chose to pay rather than to do the research yourself; don't blame Apple for that.


    There is also no need to pay to reactivate a phone; just connect it to iTunes and Restore it. And if you have iOS 5 or higher all you need to do is to go to Settings/General/Reset - Erase all content and settings.


    Nearly forgot; Apple also offers free online support, both in these forums and at http://expresslane.apple.com.

  • apple_prob Level 1 Level 1 (0 points)

    I guess my point is not clear...

    I followed apple online support instruction, and restored using itunes, using this website http://support.apple.com/kb/HT1212 (which same as yours above)

    I DID get my phone reset.


    Now my problem is the phone is back on but can not activate ( I used my dsl wi-fi network), after running for about 5 mins it said can not activate your phone....

    And I can not get it to the "main" iPhone screen.


    My question to any that could help me re-activate without me have to pay about $50 for apple to do it, I would be very appreciated!!!


    Thanks in advanced!


    ps: I haven't paid any apple tech support yet. And I will not want to.

  • imobl Level 5 Level 5 (5,075 points)

    Is there a sim in the iPhone?


    Has the iPhone been jailbroken or modified to work with other

    than the original wireless provider?


    If you can get that far, what does it say when you look at


  • apple_prob Level 1 Level 1 (0 points)

    An easier way to look at my problem now is


    After a restore, the iOS device restarts.

    On screen is

    1. "Slide to set up". (slide, follow aong with the instructions..)

    2. English (welcome) --. next

    3. Country or Region: United State --> next

    4.Wi-fi. Choose a Network... (my home dsl network) -->next

    5. Activating your phone: It may take a few minutes to activate your iPhone.

    (after about 3 minutes, it says:

    Could Not Activate iPhone

    Your iPhone could not be activated because the activation server is temporarity unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes.

    If this problem persists, contact Apple Support at apple.com/support

    (It also has a "Back"  and a "Try Again" icons on this screen)


    It got stucked here.



    Well, I waited and tried again, same thing... I also tried using itunes to activate, helpless. So that's when I called apple Tech Support. And they said because my warantee/tech services expired I have to pay to get it fix.


    This is an old phone and doesn't have a provider now.

    Last year I had it unlocked when I was out of country.


    Thanks for reading!

  • Lawrence Finch Level 7 Level 7 (32,280 points)

    Paying Apple will not get your phone activated. It can only be activated from the phone. You can take it to an Apple store where they will activate it for you and it won't cost anything. If you get a message about the activation servers being unavailable this means one of the following:



    1. Your antivirus or firewall is blocking access to gs.apple.com.


    2. Your phone is jailbroken.


    3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.


    4. Apple's activation servers are down (very rare, and never for more than an hour or so).


    For 1. try disabling your antivirus.


    For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.

  • Lawrence Finch Level 7 Level 7 (32,280 points)

    When you had it unlocked when you were out of the country did you request the unlock from the original carrier, or did you use a local unlocking service? If it was a local they hacked the phone to unlock it. That corrupts the modem firmware, and the phone can never be activated legitimately again.


    Also, it must have a SIM card in the phone to activate. It does not have to be a currently active SIM, but it must be a SIM that was active at some time in the past.

  • apple_prob Level 1 Level 1 (0 points)

    Your info are very helpful.

    I will take my phone to the apple store see what they can do about it. In the mean time I will look for my phone key to see if any sim card in it. I haven't used it for months...


    Thank you so much!!