My daughter forgot her password but her iPod was never synchronize with my iTunes library. We have followed the suggested steps but when it comes to restoring the settings it says 'cannot connect to iTunes support server'. We can't get any further than this. Any suggestions?
iPod touch
girlsallowed1 wrote:
.... it says 'cannot connect to iTunes support server'. .
If using a windows computer...
Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
Was it really update server?
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
- Try on another computer/network
- Wait if it is an Apple problem
I have followed the steps but when it gets to restore settings it says 'could not connect to iPod saupport server'. what do we have to do?
