TS3297: iTunes: Advanced iTunes Store troubleshooting
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Q: Itunes won't update
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Jun 20, 2013 12:45 PMby Allen A,Hello MarcA101,
You may need to force the iPhone into recovery mode in order to restore it via iTunes.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you're still receiving messages regarding iTunes' inability to connect to the necessary server(s), please see the following article:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Cheers,
Allen
