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officejet pro 8600 not printing. lost in print que

Out of the blue printer begins loosing print jobs. Have reset printer like HP instructs, and I have turned off both iMac and printer and restarted them. There is nothing to print. The que goes empty - before and after a reset, the print job shows to be printing, but nothing happens, then the print que blanks out.

It is a bonjour or airprinter. No usb hooked up. The utilities will make it print, but nothing else from the apps will print. A newsletter deadline is staring me in the face. What a time for this to happen.

I had a problem about a month ago and installed the firmware from HP and the latest drivers from HP. All went excellent. About a week later Apple downloads and installs a new(er) driver and all worked fine for about a week and then the print que began to slow. Now it has stopped. Need some help here.

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.4)

Posted on Jun 18, 2013 2:04 PM

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3 replies

Jun 18, 2013 2:33 PM in response to hudgeons

Hello, might try this...


Mac OS X: About the Reset Printing System feature ...


http://support.apple.com/kb/HT1341?viewlocale=en_US


10.5/10.6/10.7/10.8 instructions...


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X 10.5.x+++

1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

2. Choose System Preferences from the Apple menu.

3. Choose Print & Fax from the View menu.

4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
 
 As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341


Reboot.

Jun 18, 2013 8:01 PM in response to BDAqua

Since the first entry I have: completely removed the printer tusing the HP removal tool. I reinstalled the printer and made sure everything was talking. All looked good. Tried to print a totally new doc and it did the exact same thing. I am currently scanning the system for malware etc. This event was very sudden. One document printed and the next document about 2 minutes later killed the entire print system. The file was a Word document that Pages opened (with errors of course). I am suspectful of the file.

Jun 18, 2013 9:31 PM in response to hudgeons

Your first problem is you have some type of anti-malware tool, that is totally unnecessary. Follow the developers instructions for uninstalling it, in many cases those types of apps can create more harm than good.


Also, you are asking for assistance and BDAqua has stepped up to provide some very useful information that you seem to be ignoring so I'm not quite sure why you are asking for help.

officejet pro 8600 not printing. lost in print que

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