My Macbook Pro 13" keeps restarting!

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My Macbook Pro 13" keeps restarting!

The last time I used my laptop it was fine, which was last night. I went to use it tonight and the screen stayed black so I held the power button. Nothing showed up, but my computer kept beeping (3 beeps, 5 second pause, repeat). I tried various things and my laptop kept reacting differently. It would keep restarting with the fan continuously running, sometimes the message would appear that my Macbook restarted due to an error. Other times my screen would show up scrambled, and sometimes it had a bunch of coding up that I didn't understand.

For example (this is actually my laptop):

Please help me! Thanks. I bought my Macbook in summer 2011 and I'm pretty sure I have the lates OS unless they just recently came out with a new one.

MacBook Pro

Posted on Jun 18, 2013 6:56 PM

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Answer 1

curiousjane Author

Level 1

0 points

Jun 18, 2013 6:59 PM in response to curiousjane

I didn't realize the text in the photo would be so illegible:

panic(cpu 0 caller 0xffffff800c4b8655): Kernel trap at 0xffffff800c4884f2, type 14=page fault, registers:

Debuger called: <panic>

Mac OS version:

Not yet set

System uptime in nanoseconds: 0

Those are only snippets of the photo. Also, sometimes different coding would come up but I couldn't grab a photo of it.

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Answer 2

Jun 18, 2013 7:49 PM in response to curiousjane

try to reset the SMC first , then PRAM if it also didn't go well after that

http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

http://support.apple.com/kb/ht1379

Also you can try to reboot to the recovery mode and do a disk check from the disk utilites by using ( Command-R )

Another note: make sure you blow the dust away from your fans and that the device is not overheating

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Answer 3

Linc Davis

Level 10

209,547 points

Jun 18, 2013 10:13 PM in response to curiousjane

It has a hardware fault, probably bad memory.

Make a "Genius" appointment at an Apple Store.

Back up all data on the internal drive(s) before you hand over your computer to anyone. Ask for instructions if you need them. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

*An SSD doesn't need to be zeroed.

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