Help... please...Is there a way that Apple can reinstall IOS?

Question

Level 1

0 points

Help... please...Is there a way that Apple can reinstall IOS?

I recently wiped the hard drive in attempt to restore to factory setting. Well.... I wiped the system iOS that it needs to even boot up. I tried this before, but I had to go purchase mountain lion. I did this, and when I go to restore it today, and repeat the process to make it work, it says that I didn't purchase it.. In shorter words. I'm all out of options. And now it doesn't have anything to boot up on.. It comes up with a file folder with a question mark. Is there anyway that I can bring it somewhere to have apple reinstall iOS and how much it may cost? I'm scared that its not usable anymore :( is there a way to fix it? :'(

-Lauren.

MacBook Pro

Posted on Jun 18, 2013 6:24 PM

Reply

Answer 1

Csound1

Level 9

59,973 points

Jun 18, 2013 6:26 PM in response to O2lauren

Which version of OSX was installed?

Reply

Answer 2

Jun 18, 2013 6:30 PM in response to O2lauren

If you are using Mountain Lion, and you already had it installed, boot holding the Coomand and R keys, from the options window that opens select install Mac OS X. If you have really erased the hard drive very thoroughly, restart holding the Command and Option and R keys and then choose install Mac OS X.

Reply

Answer 3

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:38 PM in response to Csound1

7 mountain lion

Reply

Answer 4

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:39 PM in response to Ralph Landry1

I have, it says that I didn't purchase it.

Reply

Answer 5

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:41 PM in response to O2lauren

And it was 20 dollars on iTunes. It was the upgrade I believe, it didn't have anything else.

Reply

Answer 6

Jun 18, 2013 6:44 PM in response to O2lauren

If it came with Lion, then the restart with Command+Option+R should reboot you on Apple's servers, which will check the serial number and then download the basic recovery stuff, restart and then download the Lion installer...that will take some time since it is 4.5 GB...after downloading will build and install and restart again.

You should be operational then, and can then start figuring out why it is not seeing the ML purchase.

Reply

Answer 7

Jun 18, 2013 6:46 PM in response to O2lauren

If you are not operational right now, get the Lion rebuilt first then attack the Mountain Lion problem

Reply

Answer 8

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:48 PM in response to Ralph Landry1

I got this from a friend. Even when I try to reinstall I can't, an I car get into it to find out why. That cmd r opt - brings me to the recovery thing. I can't get any further successfully with booting it up. It has no system to boot up on.

Reply

Answer 9

Csound1

Level 9

59,973 points

Jun 18, 2013 6:49 PM in response to O2lauren

O2lauren wrote:

I got this from a friend. Even when I try to reinstall I can't, an I car get into it to find out why. That cmd r opt - brings me to the recovery thing.

That is what is supposed to happen, choose Install OSX

Reply

Answer 10

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:49 PM in response to Ralph Landry1

I cannot he the Lion rebuilt. I can only go as far as trying to reinstall it then I says I haven't purchased it.

Reply

Answer 11

O2lauren Author

Level 1

0 points

Jun 18, 2013 6:51 PM in response to Csound1

It says reinstall OS X Lion. In which I can't.

Reply

Answer 12

Jun 19, 2013 3:32 AM in response to O2lauren

OK, this is getting a little confusing now, let's drop back and start with some basic information. Since you got this MBP from a friend:

1. What exactly is the model, that is screen size, year, and any other information on it.

2. What Mac OS X was on it when you got it from your friend? Was it Mac OS X 10.7, Lion?

3. Can you ask your friend if that was the operating system originally or did your friend put Lion on it?

4. You purchased Mountain Lion from the Mac App Store to install, is that correct?

5. Why did you erase the hard drive, was something wrong with the content or did you want to cleanup the drive to install Mountain Lion?

This information will help Csound and I figure out what is hanging up the reinstall.

Reply

Answer 13

O2lauren Author

Level 1

0 points

Jun 19, 2013 6:51 AM in response to Ralph Landry1

Model-a1286

I believe it was 7. It was lion for sure.

No I have no idea where they are now /:

Yes that's correct, it said upgrade but that it is all the had.

And I erased it to clear off all of his junk he had on the computer. I could reinstall lion as factory settings but the Book says that I haven't purchased it for some reason.

Reply

Answer 14

O2lauren Author

Level 1

0 points

Jun 19, 2013 6:54 AM in response to O2lauren

Screen size- 13 inch. I believe. Is this even fixable? Or do I have to send it to a technician to have then reinstall it?

Reply

Answer 15

Jun 19, 2013 7:05 AM in response to O2lauren

The A1286 should be a 15" MBP built in 2011, so may have had Snow Loepard or Lion preinstalled, depending on the date of build. That could explain why it is not permitting you to install Lion and saying you don't own it. If it came with Snow Leopard, 10.6, installed then the previous owner installed Lion and it is tied to his/her Apple ID and cannot be transfered.

When you received this computer did the previous owner give you any DVDs with it? Specifically an install DVD?

You can check what came on the machine by calling Apple technical support, http://support.apple.com/kb/HE57 and give them the serial number and see if it came with 10.6. If so, you will need to order a new install DVD from them for a nominal fee. You cannot use the version sold in the Apple on-line store as the machine would have come with a later revision and the store version, 10.6.3, will not install.

If that is the case, you must then install 10.6, on-line update to 10.6.8, and then do the download/install from the Mac App Store of 10.8.4.

Reply