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my i3gs reboots itself while talking, what is the problem with my i3gs

138 Views 1 Reply Latest reply: Jun 21, 2013 8:48 AM by pedro d RSS
Subirkt Calculating status...
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Jun 19, 2013 1:29 AM

I have been using i3gs and from last couple of days i am facing a problem, my phone automaticaly reboots itself in between, while connected to someone. i am not able to understand why this happnes. The phone blacks out and then starts up automaticaly.

 

Can some one help me to sortout this problem.

 

Regards,

 

Subirkt.

  • pedro d Community Specialists Community Specialists (1,510 points)

    Hello there, Subirkt.

     

    The following Knowledge Base article provides some great steps for troubleshooting unexpected power off on an iPhone:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Specifically:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen HT1650_2.jpg. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.

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