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Jun 21, 2013 9:35 AM in response to PepAmmiratiby matt00,Hello PepAmmirati,
Thanks for the question. Let's definitely see if we can troubleshoot this issue. The following article outlines basic troubleshooting steps:
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
If the troubleshooting steps do not resolve your issue, the bottom of the article outlines service options as well.
Thanks,
Matt M.