14 Replies Latest reply: Jul 28, 2014 8:12 AM by patilo
HaleyG09 Level 1 (0 points)

I was watching netflix the other day and my ipad randomly stopped producing sound. Any ideas on how to fix this?

iPad 2
  • Eric Ross Level 6 (11,665 points)

    Try restarting your iPad by holding down the on/off and the home buttons at the same time until you see the Apple logo. 

  • HaleyG09 Level 1 (0 points)

    Tried that and it didn't do anything....when i go into my settings and click sounds, ringtones--that will play. so i know my speakers arent actually broken but nothing else makes sound--no netflix, vine, youtube, mail sending/recieving, etc....

  • Demo Level 10 (88,796 points)

    If you have absolutely no sound at all - even in the Music app - reboot the iPad.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.


    If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.

    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.


    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.


    This support article from Apple explains how the side switch works.


  • HaleyG09 Level 1 (0 points)

    yeah--i did all that and it still isn't working :[

  • Demo Level 10 (88,796 points)

    When you double tap the home button and swipe all the way to the right in the recents tray - do you see the round button on the volume slider by the Music icon?

  • HaleyG09 Level 1 (0 points)

    no i do not

  • Demo Level 10 (88,796 points)

    Try blowing on the opening for the dock connector and see if you can jar any debris loose from in there or take a soft toothbrush an just a little bit of rubbing alcohol and gently clean the contacts in there. Restart the iPd and then see if the sound returns.

  • CeeCee9 Level 1 (0 points)

    This fixed it. Thank you!

  • glorious13 Level 1 (0 points)

    The same thing happened to my iPad. The only thing that fixed the issue was resetting network settings.

    Go to settings>general>reset Network.

  • dave.hays Level 1 (0 points)

    Wow, glorious, thanks!  That worked for me too, settings, general, reset, network.  None of the other ideas made a difference. 

  • kellyfromkrakow Level 1 (0 points)

    Well after working on this for the last 2 days this post finally put me in the right direction!! Thanks, I tried rebooting, resetting, returning to original setting and I did try all the ideas above and even though they didn't work it made me mad enough to take a paper clip, opened up, I stuck the end into the dock plug and rubbed it back and fourth and magic I now have SOUND!! YAHHHHH!!! Figured I didn't have anything to loose after all the alcohol and can air and rubbing the connections with a tooth brush!

  • patilo Level 1 (0 points)

    Tried the same solutions as Kellyfromkrakov. The paper clip didn't work straight away but the sound came back after a minute. Very strange.

  • Johnjohndadon Level 1 (0 points)

    II'm having an issue my speaker stopped working while I was watching videos online I have no sound at all I tried everything please help

  • patilo Level 1 (0 points)

    See all the steps tried by others. Some work for some and other tips work for the rest.  Good luck