HT202157: About Apple TV (2nd and 3rd generation) software updates
Learn about About Apple TV (2nd and 3rd generation) software updates
-
All replies
-
Helpful answers
-
Jun 21, 2013 11:24 AM in response to chekort911by jeremy_v,Hi chekort911,
Thanks for visiting Apple Support Communities.
You may find some of the suggestions in this Apple TV article helpful:
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/ts3623
Best,
Jeremy
-
Jun 21, 2013 11:47 AM in response to chekort911by Ewicp,If you have a 3rg Gen ATV and the serial# fits this description,
"The last four letters of the serial number must be DRHN"
"The fourth and fifth alphanumeric characters of the serial number must contain one of these pairs;
H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J8, J9"
Then it's probably a problem device. Apple knows about the issue but dosen't seem to want to tell anyone or even admit, according to some, that the issue even exists!
Take it to an Apple store and they should replace it.
Good Luck!
Eric
