Sanvestro
Level 1 (0 points)

Q: Mac keeps freezing

My macbook was working fine, until a few days ago. It froze so i turned it off and the turned it back on. When i turned it on it took 20 min for it to start up. When it finally started up it would freeze up when i right click on anything mainly the dock. I even did a virus scan and there is no virus.

MacBook Pro, Mac OS X (10.6.8)

Posted on Jun 19, 2013 10:17 AM

by OGELTHORPE,Solvedanswer
OGELTHORPE OGELTHORPE
Level 9 (52,040 points)
Mac OS X
A:

That is a time consuming but good option.  Do not install Norton AV or the CleanMyMac.  Delay the installation of any other third party applications until you have determined that the system is operating satisfactorily. 

 

Ciao.

Posted on Jun 26, 2013 2:29 AM

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Sanvestro

Q: Mac keeps freezing

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 19, 2013 10:26 AM in response to Sanvestro
    Level 9 (52,040 points)
    Mac OS X
    Jun 19, 2013 10:26 AM in response to Sanvestro

    See if a solution can be found here:

     

    https://discussions.apple.com/docs/DOC-3353

     

    Ciao.

  • by Sanvestro,

    Sanvestro Sanvestro Jun 20, 2013 4:39 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 20, 2013 4:39 PM in response to OGELTHORPE

    nope

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 20, 2013 4:49 PM in response to Sanvestro
    Level 9 (52,040 points)
    Mac OS X
    Jun 20, 2013 4:49 PM in response to Sanvestro

    I did not  pick up on this originally.  You said "I even did a virus scan and there is no virus."  What AV application are you using?  It is not unusual for some of these to cause problems.

     

    Ciao.

  • by Sanvestro,

    Sanvestro Sanvestro Jun 24, 2013 4:32 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 24, 2013 4:32 PM in response to OGELTHORPE

    nortan

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 24, 2013 4:49 PM in response to Sanvestro
    Level 9 (52,040 points)
    Mac OS X
    Jun 24, 2013 4:49 PM in response to Sanvestro

    If you review discussions on these forums you will find that Norton AV is not well received by experienced members of this community.  Macs do not require any AV software.  If you really insist having AV, use Sophos or ClamXav which are both free.

     

    Delete the Norton and you may very well find that your issues disappear.

     

    Ciao.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 24, 2013 5:48 PM in response to Sanvestro
    Level 5 (4,791 points)
    Jun 24, 2013 5:48 PM in response to Sanvestro

    > Delete the Norton and you may very well find that your issues disappear.

     

    What he meant to say was remove Norton using the developer provided uninstaller and instructions. Deleting the app won't fix the problems it often causes.

  • by Sanvestro,

    Sanvestro Sanvestro Jun 24, 2013 8:54 PM in response to MadMacs0
    Level 1 (0 points)
    Jun 24, 2013 8:54 PM in response to MadMacs0

    no. i download nortan after the problem

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 24, 2013 9:25 PM in response to Sanvestro
    Level 5 (4,791 points)
    Jun 24, 2013 9:25 PM in response to Sanvestro

    Still, it's not going to improve your situation.

     

    Download this utility from a frequent contributed, run it and post the results:

     

    http://www.etresoft.com/etrecheck

  • by Sanvestro,

    Sanvestro Sanvestro Jun 24, 2013 9:30 PM in response to MadMacs0
    Level 1 (0 points)
    Jun 24, 2013 9:30 PM in response to MadMacs0

    Hardware Information:

              MacBook Pro (13-inch, Mid 2009)

              MacBook Pro - model: MacBookPro5,5

              1 2.26 GHz Intel Core 2 Duo CPU: 2 cores

              5 GB RAM

     

    Video Information:

              NVIDIA GeForce 9400M - VRAM: 256 MB

     

    Startup Items:

              ChmodBPF - Path: /Library/StartupItems/ChmodBPF

              HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor

     

    System Software:

              Mac OS X 10.6.8 (10K549) - Uptime: up 0:7:41:45

     

    Disk Information:

              ST9160314ASG disk0 : (149.05 GB)

                        (null) (disk0s1) <not mounted>: 200 MB

                        Macintosh HD (disk0s2) /: 148.73 GB (21.84 GB free)

     

              MATSHITADVD-R   UJ-868 

    USB Information:

              Apple Inc. Built-in iSight

              Apple Internal Memory Card Reader

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Computer, Inc. IR Receiver

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

              [failed] com.apple.suhelperd.plist

              [not loaded] org.samba.winbindd.plist

     

    Problem System Launch Agents:

              [failed] com.apple.Kerberos.renew.plist

     

    Launch Daemons:

              [loaded] .SM.gul.com.google.keystone.daemon.plist

              [loaded] .SM.gul.com.leapfrog.connect.shell.plist

              [loaded] .SM.gul.com.microsoft.office.licensing.helper.plist

              [loaded] .SM.gul.com.motorola-mobility.mmcfgd.plist

              [loaded] .SM.gul.com.vmware.launchd.vmware.plist

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.barebones.authd.plist

              [loaded] com.cleverfiles.cfbackd.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.leapfrog.connect.shell.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] com.motorola-mobility.mmcfgd.plist

              [loaded] com.symantec.avscandaemon.plist

              [loaded] com.symantec.diskMountNotify.plist

              [loaded] com.symantec.MissedTasks.plist

              [loaded] com.symantec.navapd.plist

              [loaded] com.symantec.navapdaemonsl.plist

              [loaded] com.symantec.Sched503-1.plist

              [loaded] com.symantec.sharedsettings.plist

              [loaded] com.symantec.symdaemon.plist

              [loaded] com.symantec.symSchedDaemon.plist

              [loaded] com.vmware.launchd.vmware.plist

     

    Launch Agents:

              [loaded] .SM.gul.com.google.keystone.agent.plist

              [loaded] .SM.gul.com.hp.help.tocgenerator.plist

              [loaded] .SM.gul.com.lexmark.bmlaunchd.plist

              [loaded] .SM.gul.com.lexmark.bmspecificlaunchd.plist

              [loaded] .SM.gul.com.lexmark.lexnetlaunchd.plist

              [loaded] .SM.gul.com.lexmark.lxknetlaunchd.plist

              [loaded] .SM.gul.com.motorola.motohelper.plist

              [loaded] com.google.keystone.agent.plist

              [loaded] com.hp.help.tocgenerator.plist

              [loaded] com.lexmark.bmlaunchd.plist

              [loaded] com.lexmark.bmspecificlaunchd.plist

              [loaded] com.lexmark.lexnetlaunchd.plist

              [loaded] com.lexmark.lxknetlaunchd.plist

              [loaded] com.motorola.motohelper.plist

              [loaded] com.symantec.uiagent.application.plist

     

    User Launch Agents:

              [loaded] com.macpaw.CleanMyMac.helperTool.plist

              [loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist

              [loaded] com.macpaw.CleanMyMac.volumeWatcher.plist

              [loaded] com.spotify.webhelper.plist

     

    User Login Items:

              Spotify

              Popup

              HPEventHandler

              SymSecondaryLaunch

     

    3rd Party Preference Panes:

              DivX

              Flash Player

              Growl

              MacFUSE

              Norton\nQuickMenu

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              DirectorShockwave.plugin

              DivXBrowserPlugin.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              googletalkbrowserplugin.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              OVSHelper.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

     

    Top Processes by Memory:

     

    Virtual Memory Statistics

              0 B                Free RAM

              0 B                Active RAM

              0 B                Inactive RAM

              0 B                Wired RAM

              0 B                Page-ins

              0 B                Page-outs

     

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 24, 2013 10:25 PM in response to Sanvestro
    Level 5 (4,791 points)
    Jun 24, 2013 10:25 PM in response to Sanvestro

    Hopefully somebody a lot smarter about all this will drop by since this isn't my strong suit and I never used Snow Leopard.

     

    First, you should look over this list and make sure there isn't anything there you don't use any more or will probably not use.

     

    And I'll point out some items that have been known to cause issues for other users:

    Norton (symantec) of course

    CleanMyMac (can do more harm than good)

    DivX

    MacFUSE

    Silverlight

    org.samba.winbindd.plist (lots of complaints both here in the Forum and other Google entries)

     

    Items that [failed] to load are sometimes an indicator, but others are just temporarily disabled on purpose.

     

    If you must have VMWare, make sure it's up-to-date and expect it to slow things down when in use.

     

    There are several others that I've never heard of. You seem to have a lot going on here.

     

    Not sure why nothing shows up for the last three catagories. I posted an inquiry to EtreSoft about those.

     

    Check your system.log and see if it contains any runaway failure error entries.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 25, 2013 2:53 AM in response to Sanvestro
    Level 9 (52,040 points)
    Mac OS X
    Jun 25, 2013 2:53 AM in response to Sanvestro

    I suggest that you again review the document that I gave the link to in my initial response.  Pay particular attention to the Safe Boot and Third party sections. 

     

    You also have 'CleanMyMac' installed which is another unnecessary problem maker.  You may find that a reinstall of the OS and then a systematic installation of all third party applications will be required.  Again, omit Norton and Clean My Mac.

     

    Ciao.

  • by Sanvestro,

    Sanvestro Sanvestro Jun 25, 2013 6:48 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 25, 2013 6:48 AM in response to OGELTHORPE

    >[failed] com.apple.Kerberos.renew.plist

      I read that this can cause slow login. How do i fix it?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 25, 2013 9:03 AM in response to Sanvestro
    Level 9 (52,040 points)
    Mac OS X
    Jun 25, 2013 9:03 AM in response to Sanvestro

    The overwhelming majority of Mac users have no need for Kerberos.  I suggest you contact the MIT development team and determine exactly how to uninstall it. 

     

    For most Mac applications, deleting a plist will essentially reset that particular feature.  That may be the case with Kerberos but I cannot guarantee that since I have no experience with that application.

     

    Ciao.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 25, 2013 10:30 AM in response to Sanvestro
    Level 5 (4,791 points)
    Jun 25, 2013 10:30 AM in response to Sanvestro

    Sanvestro wrote:

     

    >[failed] com.apple.Kerberos.renew.plist

      I read that this can cause slow login. How do i fix it?

    Found this at MacRumors:

    "Fixed Kerberos by deleting the file com.apple.Kerberos.renew.plist

    "


    if you are looking for a better way to deactivate the service:


    sudo launchctl unload -w /System/Library/LaunchAgents/com.apple.Kerberos.renew.plist


    it might happen that when you just delete a file out of this directory, the corresponding agent does not get startet even after you put it back (i had this problem with com.apple.SystemUIServer.plist).



    be very careful when deleting files from this directory

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