TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
runswithscizzors

Q: Ipod stuck in a loop replaying same song

My Ipod 7th gen nano will not move forward through an album nor will it shuffle.  Repeats same song over and over in a loop.

iPod nano (7th generation)

Posted on Jun 19, 2013 9:58 AM

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Q: Ipod stuck in a loop replaying same song

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  • by sterling r,

    sterling r sterling r Jun 21, 2013 11:36 AM in response to runswithscizzors
    Community Specialists
    Jun 21, 2013 11:36 AM in response to runswithscizzors

    Hello runswithscizzors,

     

    I recommend first restarting the iPod and testing the issue. If that does not resolve the issue I suggest resetting the device. Here is an article with instructions for both of those procedures:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430.

    Restarting your device

    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    If these steps do not resolve the issue I would recommend restoring your iPod to factory defaults and syncing your content over again.

    Restoring iPod to factory settings

    http://support.apple.com/kb/ht1339

     

    Cheers,

    Sterling