TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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Helpful answers
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Jun 21, 2013 11:36 AM in response to runswithscizzorsby sterling r,Hello runswithscizzors,
I recommend first restarting the iPod and testing the issue. If that does not resolve the issue I suggest resetting the device. Here is an article with instructions for both of those procedures:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430.
Restarting your device
- Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
- Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If these steps do not resolve the issue I would recommend restoring your iPod to factory defaults and syncing your content over again.
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Cheers,
Sterling
