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Jun 21, 2013 12:06 PM in response to DelCynthiaby matt00,Hello DelCynthia,
Thanks for the question. I have included two separate articles about troubleshooting unresponsiveness with iTunes based on your operating system:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.