HT202192: Wi-Fi base stations: How to set up and configure AirPort Express for AirPlay and iTunes

Learn about Wi-Fi base stations: How to set up and configure AirPort Express for AirPlay and iTunes
mchlhailey

Q: Airport Express configuration

Why do I get a -4 error when trying to configure the airport express?  I am on the network and the device is displaying a green light.

airport express, Windows Vista

Posted on Jun 19, 2013 3:08 PM

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Q: Airport Express configuration

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  • by Philly_Phan,

    Philly_Phan Philly_Phan Jun 19, 2013 4:30 PM in response to mchlhailey
    Level 6 (13,576 points)
    iPhone
    Jun 19, 2013 4:30 PM in response to mchlhailey

    There are three Airport resets, soft, hard and factory default.  It would probably be beneficial if you tried each one in sequence.  Actually, you could jump to the factory default reset if you don't mind reconfiguring from scratch.

  • by mchlhailey,

    mchlhailey mchlhailey Jun 19, 2013 5:22 PM in response to Philly_Phan
    Level 1 (0 points)
    Jun 19, 2013 5:22 PM in response to Philly_Phan

    I tried the factory reset.  The airport then showed solid amber.  I have also tried before and after to use the airport utility on my ipad to configure the airport, but the ipad won't find the base station.  I then unplugged and restarted the airport.  It now shows solid green, but again, the ipad won't find it.  When I open wifi settings on the ipad or iphone, the base station shows up, but the message is "can't configure with this software, go to apple.com/support/airport.  My PC finds the base station and I can connect to it and surf the internet, but when I try to configure with airport utility from my pc, the searching for wireless devices ends with a -4 error and I can't go any further.  The killing thing is that this device worked with my current PC in another house.  I only use it to stream music from itunes, but itunes doesn't recognize it.  UGGHHH.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jun 19, 2013 5:27 PM in response to mchlhailey
    Level 6 (13,576 points)
    iPhone
    Jun 19, 2013 5:27 PM in response to mchlhailey

    Sounds like it's broken.  Time to call Apple.