4 Replies Latest reply: Jun 22, 2013 12:24 PM by tonefox
evanfromsk Level 1 Level 1

My iphone 4s worked perfectly fine for 1 year.  Then all of a sudden one day it quit charging.  It does show the plug icon (regardless of how charged it is), but the battery percentage number keeps dropping.  It drained completely and I took it to get repaired.  They changed the battery, which gave me one more day.  (long enough to back up my pictures and take a few screenshots showing this plug icon regardless of charge level. 

 

I have tried 3 different cables, and have tried to charge my phone on two different computers.  No results.  I reset back to factory settings/ installed the newest system update.  Still no results. 

 

Please help. 

cropped plug at 29%.jpg

 

 

 

 

 

 

 

 

 

 

 

 

IMG_0002.PNG


iPhone 4S, iOS 6.1.3
Reply by tonefox on Jun 20, 2013 6:23 AM Helpful

You don't mention the possibility of rubbish in the docking port preventing proper contact with the cable?

All replies

  • diesel vdub Level 7 Level 7

    Reset and restart the device. Does the problem continue?

     

    I have ran across this issue once and had to restore my device from backup to resolve.

  • tonefox Level 6 Level 6

    You don't mention the possibility of rubbish in the docking port preventing proper contact with the cable?

  • evanfromsk Level 1 Level 1

    Hey tonefox, I did send it back to the repair shop (this time to replace the docking port), and it is fixed! 


    This repair was done in 10 minutes for less than $50.  So I'm happy!


    Thank you!

  • tonefox Level 6 Level 6

    Never overlook the simple, physical cause of a problem. It is too easy to go for "this is an advanced complex electronic device therefore the problem must be equally complicated"

     

    Decades ago used to man a technical support phoneline. Loads of problems with external hard drives. The outstanding solution was "Is it plugged in? Is the power outlet switched on?".........