HT204266: Use the App Store on your iOS devices, Apple TV, or computer
Learn about Use the App Store on your iOS devices, Apple TV, or computer
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Sep 16, 2013 2:11 PM in response to mormaddby Atpeachy,Hook the phone up to your laptop to begin back up, but ......Turn off all wifi, if you have a passcode lock on it, turn the phone on, then turn off all wifi on the phone. Go to the setting where you turn off FIND MY IPHONE. My phone was stolen, I sent a message during "Lost Mode" to say that the phone had been tracked and to return the phone or the police would be there to get it. It was returned and my phone did not erase all data. I was able to back up my phone without having everything erased.