dchampion

Q: Deleting an iCloud account that doesn't exist

I am trying to delete my iCloud account from my iPhone 4S that is synced with my old iTunes email account that is no longer active. The problem is that it asks for the password in order to delete it, but it does not accept any password because the account is no longer valid. Even when trying to look up the old account or password through the "Forgot ID or Password" link, it says it cannot verify the username, even after I have put in all my old information.

 

I can log into iCloud.com on a desktop using the new username, but I can't change it to the new one on my iPhone 4S without having a password, which doesn't exist. So I am stuck.

Any ideas?

iPhone 4S

Posted on Jun 19, 2013 11:01 PM

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Q: Deleting an iCloud account that doesn't exist

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  • by gail from maine,

    gail from maine gail from maine Mar 3, 2016 6:33 AM in response to chrisfrommossley
    Level 7 (26,148 points)
    iCloud
    Mar 3, 2016 6:33 AM in response to chrisfrommossley

    If you need help, then post your question. The post you responded to is 3 years old, and things have changed radically since then in relation to this topic. Tell us exactly what your issue is, and what kind of problems you are encountering.

     

    Cheers,

     

    GB

  • by Sarahlc10,

    Sarahlc10 Sarahlc10 Mar 12, 2016 5:01 AM in response to gail from maine
    Level 1 (0 points)
    Mar 12, 2016 5:01 AM in response to gail from maine

    OH my goodness!! I had to reply on this old thread: I have literally been trying to delete my iCloud which had a now non existent old apple ID linked to a non existent old email and I was stuck because of find my iPhone as well. 2 lengthy convos with Apple support, ample resets to factory settings, ample passwords changes on current Apple ID to see if it would eventually accept one. Nothing worked!! Then I saw the FaceTime bit on this thread, the 20th thread I've read I'm sure. Sure enough I entered my current Apple ID into FaceTime, went to find my iPhone and entered incorrect password until it prompted me to reset my password. Reset my password for my current Apple ID, it took me directly back to find my iPhone afterwards and find my iPhone turned itself off!!! Oh the relief. Then i went down and signed out of iCloud and it didn't prompt me for a password. I have an iPhone 6s Plus too so hopefully this FaceTime bit will still work for other current iPhone users!

     

    Very very happy to see the back of that ongoing problem!!

  • by hwmo9,

    hwmo9 hwmo9 Apr 2, 2016 3:51 PM in response to L4UR3N004
    Level 1 (4 points)
    Apr 2, 2016 3:51 PM in response to L4UR3N004

    BLESS

  • by Rhonda1216,

    Rhonda1216 Rhonda1216 Apr 3, 2016 9:54 AM in response to fromsouth
    Level 1 (8 points)
    iCloud
    Apr 3, 2016 9:54 AM in response to fromsouth

    fromsouth, you weren't even paying attention before you gave advise.  You are saying things like "verify that the account still exists" and they know for a fact the account does NOT exist anymore.  I know this thread is years old, but I'm just now having the same problem with my 5c (April 2016).  So far the FaceTime solution isn't working for me. 

  • by fromsouth,

    fromsouth fromsouth Apr 3, 2016 10:17 AM in response to Rhonda1216
    Level 5 (4,806 points)
    iCloud
    Apr 3, 2016 10:17 AM in response to Rhonda1216

    Rhonda1216 wrote:

     

    fromsouth, you weren't even paying attention before you gave advise.  You are saying things like "verify that the account still exists" and they know for a fact the account does NOT exist anymore.  I know this thread is years old, but I'm just now having the same problem with my 5c (April 2016).  So far the FaceTime solution isn't working for me. 

    You will understand who is not paying attention later. Or you will not. Good luck

  • by gail from maine,

    gail from maine gail from maine Apr 3, 2016 8:09 PM in response to Rhonda1216
    Level 7 (26,148 points)
    iCloud
    Apr 3, 2016 8:09 PM in response to Rhonda1216

    Since this thread is years old, and things have changed dramatically since it was started, perhaps you can start fresh by telling us what your current, specific, issue is. What is it that you are trying to do, and what is preventing you from doing that?

     

    GB

  • by fromsouth,

    fromsouth fromsouth Apr 4, 2016 3:48 AM in response to gail from maine
    Level 5 (4,806 points)
    iCloud
    Apr 4, 2016 3:48 AM in response to gail from maine

    She did start two threads, if you feel like helping her.

  • by gail from maine,

    gail from maine gail from maine Apr 4, 2016 11:24 AM in response to fromsouth
    Level 7 (26,148 points)
    iCloud
    Apr 4, 2016 11:24 AM in response to fromsouth

    Thanks fromsouth.....I think I'll skip it

     

    GB

  • by annacamilla,

    annacamilla annacamilla May 25, 2016 9:34 PM in response to LUViNGMAMA
    Level 1 (4 points)
    May 25, 2016 9:34 PM in response to LUViNGMAMA

    LUViNGMAMA, I love you!

     

    Your solution worked. It seems those kind of weird workarounds should not work, yet sometimes they do...

     

    So, I have an iPhone4 (old abandoned family phone that I am trying to revive). The AppleID on it did not seem to exist anymore, so I could not perform a reset. I could not log in to it with any AppleID password I could think of, and when going to iForgot to retrieve it, Apple did not recognise the email address as an existing appleid. (Despite the fact that this was the email that the AppleID on the phone seemed to be linked to.)

     

    So, I went to Facetime settings, set an apple ID there (a functioning one that I now use on my newer device). Then I went to iCloud settings and tried to reset the phone. I was primpted to log in to the OLD AppleId as before, but I then used the password of the NEW, existing ID. And it worked! I can now reset the phone and connect it to the proper AppleID!

     

    THANK YOU!

  • by siliconebones,

    siliconebones siliconebones May 31, 2016 4:01 PM in response to LUViNGMAMA
    Level 1 (4 points)
    May 31, 2016 4:01 PM in response to LUViNGMAMA

    Thank you so much! This had been bugging me for months and your solution worked.

  • by Bianca-raya,

    Bianca-raya Bianca-raya Jul 15, 2016 3:20 AM in response to dchampion
    Level 1 (4 points)
    Jul 15, 2016 3:20 AM in response to dchampion

    I don't know if anyone needed an answer to this but i had this problem and thought i would share my success.

     

    i felt stupid after i realised but it said wrong password and then i couldn't reset my Apple ID because it no longer existed...

     

    So i set up an Apple ID with that old email i couldn't access in my icloud and it worked cause i picked the password i wanted.

     

    I hope this helps others

  • by jfromberwyn,

    jfromberwyn jfromberwyn Aug 5, 2016 11:07 AM in response to LUViNGMAMA
    Level 1 (4 points)
    Aug 5, 2016 11:07 AM in response to LUViNGMAMA

    Thank you! It worked on my iPad now to get it working on my computers!

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