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Deleting an iCloud account that doesn't exist

I am trying to delete my iCloud account from my iPhone 4S that is synced with my old iTunes email account that is no longer active. The problem is that it asks for the password in order to delete it, but it does not accept any password because the account is no longer valid. Even when trying to look up the old account or password through the "Forgot ID or Password" link, it says it cannot verify the username, even after I have put in all my old information.


I can log into iCloud.com on a desktop using the new username, but I can't change it to the new one on my iPhone 4S without having a password, which doesn't exist. So I am stuck.

Any ideas?

iPhone 4S

Posted on Jun 19, 2013 11:01 PM

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Posted on Jun 20, 2013 6:58 AM

Once again. YOU SHOULD NOT need password to delete account. To make changes like turning something off yes you do. So from that point on you will:

Hard reset your phone by pressing two buttons home and power at the same time until apple shows up on the screen.

As soon as phone starts go to settings- icloud and scroll down. Press one button and one button only - Delete account.

If you can't do that, you will have to restore - you better do that cause anybody can. (Enough motivation?)

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Jun 20, 2013 6:58 AM in response to dchampion

Once again. YOU SHOULD NOT need password to delete account. To make changes like turning something off yes you do. So from that point on you will:

Hard reset your phone by pressing two buttons home and power at the same time until apple shows up on the screen.

As soon as phone starts go to settings- icloud and scroll down. Press one button and one button only - Delete account.

If you can't do that, you will have to restore - you better do that cause anybody can. (Enough motivation?)

Jun 20, 2013 6:24 AM in response to fromsouth

I restarted my phone a couple times but it still prompts me for the password if I click "Delete Account" or if I try to turn off "Find My Phone". It's almost as though it realizes that it is not synced with the old account anymore and it won't allow me to do anything until it gets the password to that old account. I even thought about resetting the entire phone back to factory settings and try setting up the cloud with my newer account but iTunes has you turn off "Find My Phone" in order to do that- which I am unable to do.

Feb 10, 2017 9:05 AM in response to Designwerks

Looking in Find my Friends worked (running iOS 9) on my boss' boss' iPad.


For some reason I had to check the account being used in Find My Friends (ex. a@email.com), ask my boss' boss to reset his password for that account, then use the password for 'a@email.com' when Find My iPhone prompted him for the password to the other AppleID. The most bizarre thing I've ever seen.

Jun 29, 2017 9:50 AM in response to dchampion

I have also had this problem and none of the suggestions worked but I finally got the old Icloud account off my Ipad with the following actions.

1) Go to setting click on the old Icloud account and then click on the Icloud account that appears on the right of the screen. [it let me do this without a password]

2) Select "Contact Information."

3) I then changed the contact information to my new Icloud account email and Icloud account alias.

4) Somewhere along the way I had to answer security questions so that I could move forward (sorry I'm not exactly sure where]

5) I then restarted the ipad [you may not need to do this but that is what I did]

6) I returned to the old icloud account and scrolled down to the bottom and clicked "sign out"

7) I got the "this will delete data from your Ipad message" [note: it will remove anything in the cloud storage under the old account but not the data on your phone] Click delete

8) It asked a similar question. Click delete

9) Finally it will give you the option to sign-out but suddenly it will ask you for the Password which was the original problem but here is the good part. I simply used the password from my new Icloud account that was put into the contact information for the account and it accepted it.

10) I then clicked on I cloud and signed in with my new Icloud account and it was done.

Jun 20, 2013 8:27 AM in response to fromsouth

When I attempt to delete the account, restore my phone to my backup, or restore my phone to the factory settings it prompts me to enter my password for my old account that used to be synced with Find My iPhone.

I did exactly as you said above - hard resetted my phone by holding down the lock and home buttons until it reset, went to settings, clicked on iCloud, scrolled to the bottom and tapped "Delete Account". When I click on this a message appears that says "Password Required - Enter your Apple ID password to turn off Find My iPhone and remove this device from your account." And then lists my previous email account. When I click on "Restore Backup" or "Restore the iPhone" in iTunes while my iPhone is connected, it also prompts me with a message saying that I need to turn off Find My iPhone from my device before it can be restored. And obviously I can't turn off Find My iPhone without that password - which doesn't exist anymore.

Jun 20, 2013 8:34 AM in response to fromsouth

Here's a thought. If I go to Settings>General>Reset>Erase All Content and Settings and completely wipe my iPhone, will it still attempt to connect to my previous iCloud Apple ID when I reinstall and redo everything or will it give me the option to type in my current iCloud Apple ID?

I just don't want to wipe everything and start over if it won't affect the Apple ID associated with my iCloud ID.

Jun 20, 2013 10:05 AM in response to dchampion

I'm having a similar issue right now and I'm about to pull out my hair. I've talked to two Apple support guys, neither of which have helped me AT ALL. They only told me to do what I have already done, so I'm not sure how well they listened to me, but they certainly didn't help me (no offense, Apple support).


I have done the "Erase All" option. When I go through the first steps - choosing language, country, wi-fi network, etc., it gets to a screen where it asks whether you want to restore from icloud, restore from itunes, or set your phone up as a new device. I have tried all three. But I want to restore from iCloud with my current Apple ID, not my old one that apparently doesn't exist anymore (so stop asking for it!).


So.. when I restore from iCloud, it lets me type in my current iCloud Apple ID... great, right?! However, once it gets to the menu (all of my stuff shows up, great again!) and I go into Settings > iCloud. it shows my OLD freakin' Apple ID and it asks for my password (which doesn't work). Why is it defaulting to my old, non-existent Apple ID even though I set it up to restore from my current one?! 😠 Same problem you're having. And yes, it still says the same thing at the bottom - that I can't delete this iCloud account because my iphone is being restored. But I can't figure out what the heck is still downloading - by now I have deleted all my apps, my music is all there and fully downloaded... so it must be my pictures. None of my pictures are showing up in my album even though it says that 652 pictures are downloading (it has been two days and not one picture has 'downloaded'). So if it's my pictures that are the problem, fine, although I'm not sure how to get around that. I have read about 73 other threads related to that issue with no resolution thus far. So basically I'm stuck.


I am tempted to hit the Stop Restore button, but I don't want to lose those 652 pictures that are supposedly "downloading." I don't know if I'll lose them, but I'm too scared to find out.


I just don't know what to do. And the nearest Apple store to me is 150+ miles away 😢

Jun 20, 2013 10:24 AM in response to dchampion

😁Did you by any chance play with ios7?😁



Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your iPhone is still your iPhone. No matter where it is.

Jun 20, 2013 10:50 AM in response to fromsouth

That is definitely the case of what is happening here. New security features that want me to submit my old password to my old account. But like I mentioned before, since that old account is no longer valid or linked to Apple anymore, it won't recognize any password I put in, even when I type in the old one that it used to be. And Apple doesn't recognize that old account at all even when I search for that old account to try and retrieve the password.

These new security features would make sense if it wanted me to submit my current password for my current account- which I would have no problem with. I can sign into the Find My iPhone app just fine with the new account and new password. Which makes me wonder why it is still linked to the previous one that I haven't used in over 6 months.

Overall, the phone still works fine, I just can't use the iCloud to store anything from my iPhone, delete the iCloud account, or turn off Find My iPhone. Or when I eventually do want to wipe everything and give it to someone else when I upgrade later this year (iPhone 5s?? iPhone 6??), it wont let me.

Unless there is a way to reinstall the iCloud using the new account and eliminating the link it has with the old account.

Jun 20, 2013 10:54 AM in response to ashleyrae5

That is the exact same thing that it is doing to me.


No email is sent to that old account, says my birthday is wrong, etc.

So it has to be some type of error or glitch that it is still linked to this "phantom account" that no longer exists and you can't change it or delete it until it gets the password for that account, which also doesn't exist.

Deleting an iCloud account that doesn't exist

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