After a few minutes on Face Time the image of the other person freezes and the screen starts flickering and eventually goes green. The sound is fine. When I recall it works fine for a few minutes again and then the same thing happens. What is going wrong? Does anyone else have the same problem?
MacBook Pro (13-inch Mid 2010), iOS 6.1.4
Hi there nicholaslond!
I have an article here that can help you troubleshoot this FaceTime issue. The article can be found right here:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thanks for coming to the Apple Support Communities!
Regards,
Braden
Hi,
I am experiencing this problem too, in exactly the way that you have described here. It has happened on a few occasions and on calls to different people. When I use my iPhone 5 on the same Wi-Fi network, it works as normal, so I believe this issue to be isolated to my Mac.
I would really appreciation an indication as to what might resolve this.
Thanks,
Claire
Hi Braden,
I also followed the link that you shared with nicholaslond. I went through the process of troubleshooting the FaceTime issue and it didn't resolve the original issue that I have with FaceTime (as per nicholaslond's description).
Do you have any other ideas about how to resolve this?
Kind regards,
Claire
Facetime problem
