HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
Iakovosf

Q: Find iphone problem

Find iphone doesn't locate one of my devices (it says "offline"), but i 've check in the settings and location services in ON. What's wrong?

iPhone 4, iOS 6.1.3

Posted on Jun 20, 2013 10:33 AM

Close

Q: Find iphone problem

  • All replies
  • Helpful answers

  • by pvonk,Helpful

    pvonk pvonk Jun 20, 2013 10:37 AM in response to Iakovosf
    Level 6 (13,739 points)
    Jun 20, 2013 10:37 AM in response to Iakovosf

    It depends on which device.  A non-phone relies of the router to have supplied its location to the internet Gods.  If that device is not lost (you are just testing the location), then try your test in some public area.  If it is lost, then it could be out of juice, turned off, or has had the service turned off - any number of ways for a thief to thwart Find My iPhone.

     

    So, what are your circumstances?