You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mid-2013 Macbook Air screen goes black?

I just got my shiny new mid-2013 MBA (haswell 13" i5 256GB SSD 8GB RAM) and it's been rockstar (no WIFI problems). However, last night, when I was browing the web, the screen went black all of a sudden and wouldn't come back on. I had to press the power button (heard the fan shut off), and then press power again to make the system wake back up from sleep. Any ideas what caused this, and should I be concerned in the future?

MacBook Air (13-inch Mid 2013), Mac OS X (10.7.5)

Posted on Jun 20, 2013 2:41 PM

Reply
929 replies

Jul 31, 2013 12:30 PM in response to stevenh21

I think it's pretty safe to say it's a very widespread OS issue. Although there's a few on this thread experiencing serious problems, a few who are making a big thing out of it, it is a relatively minor inconvenience for most and an intermitent one at that.


It's not happened to me now for days, but has happened to my wife on her Macbook Pro twice. Under normal circumstances she wouldn't have mentioned it but for the fact that I'd been complaining about it on my Air. I suspect her behaviour is relatively standard where for most people it'll happen a couple of times, they'll bash the keyboard, computer will wake, they'll shrug their shoulders and then carry on with what they were doing.

Aug 1, 2013 8:43 AM in response to jportnoy

Bought a 13" MBA last month, my first Apple product since the iPhone 3g (first Apple computer in almost a decade). i7, 256GB, 8GB. Having the same problem with black screens upon waking, and have had at least 4 complete lockups where I had to hold down the power button during a black screen and get it to reboot.


Needless to say, it doesn't "just work".


Should I be making an appointment to get it looked at/possibly swapped? Or is that not helping anyone?

Aug 1, 2013 9:40 AM in response to jportnoy

Quick update.


I recently turned off the "Put hard drive asleep when possible" option within battery and power adapter mode. attached screen shots for my settings. I haven't had the problem for the last two days since I have updated this setting. I will continue to report any issues on this but I am 75% sure this has something to do with it.User uploaded file


User uploaded file

Aug 2, 2013 5:22 AM in response to perrylaj

Don't bother.

I replaced with a brand new one, but it took only a couple of hour just to realize that this doesn't help at all.

I wasted time and energy just to get this replaced and all in vain... setting up and backing up a computer cost a lot of your mojo.

I hope my case was just like that of this thread starter, but maybe I'm not good at a lottery.


How about others who recently got a new one, I'm quite at a loss with what to do next.

Aug 2, 2013 6:32 AM in response to jportnoy

FYI: Another day running off battery after disabling hard drive sleeping in Energy Saver prefs - still no flickers.



This might be unrelated, but it could be a hardware issue so this may point to the root of the problem we're having here.


In Chrome, on the New Tab page the screenshot thumbnails' colors are inverted. This could be a problem specific to Chrome, but on this thread over at MacRumors, everyone having this problem in Chrome is using... *drumroll* ...a mid 2013 Macbook Air.


If it is a bad graphics card, that'd be real unfortunate news. Maybe it's a bad driver causing everything?


I'm just spitballing at this point.

Mid-2013 Macbook Air screen goes black?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.