You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mid-2013 Macbook Air screen goes black?

I just got my shiny new mid-2013 MBA (haswell 13" i5 256GB SSD 8GB RAM) and it's been rockstar (no WIFI problems). However, last night, when I was browing the web, the screen went black all of a sudden and wouldn't come back on. I had to press the power button (heard the fan shut off), and then press power again to make the system wake back up from sleep. Any ideas what caused this, and should I be concerned in the future?

MacBook Air (13-inch Mid 2013), Mac OS X (10.7.5)

Posted on Jun 20, 2013 2:41 PM

Reply
929 replies

Aug 10, 2013 12:47 PM in response to EBUzi

EBUzi

I looked at Console again and noticed that just before Sleep 5 there was Chrome HE.






**That issue with Chrome has been ongoing since 2012 on the Air with Hibernate:


See a similar post from another place:


My new 2012 MBA crashes when using Chrome as well. It becomes unresponsive to the point that I can't even force quit it. Just have to power it down and the logs always show Google Chrome HE as the culprit...




Again, no Macbook Air hardware issue at all, most issues stem from Chrome😊

Aug 10, 2013 5:20 PM in response to EBUzi

That article refers to 2012 MacBook Air and is a year old The problem description is also very different. A kernel panic would be much more serve than random sleep / black screen. For what ever reason this thread has slowly turned in to a "blame chrome" instead of a user community trying to find a problem. Maybe its Chrome, maybe its Skype or even Finder.

I did originally think this might be a software related issue, but since I have not been able to repicate it I have to believe its hardware related.


... or maybe I got lucky and recieved the Chrome compatible Air

Aug 10, 2013 6:47 PM in response to admanne

I'll be really bummed if it is Chrome as I am actually a big Chrome fan and an Android user. I also happen to have four Macs around the house and want to fix this problem.

I am just trying to systematically trace the problem down to the root cause and so far my Console log says Chrome was the last app to pop up before it went to sleep. See the log picture I posted.

I'll post here if removing Chrome fixed the problem or if Apple found anything else wrong during my next Genius appointment next week.

Aug 11, 2013 8:26 AM in response to kimgood

I have a samsung SSD and continue to have problems. I have stopped using chrome for now, and have seen a reduction in blackouts, but it still is occurring. It seems more random now than before. Where previously the blackouts seemed to occur when waking from sleep (or energy saving screen shutdown), last night I had two rather odd blackouts that did NOT have an active mouse as most do, but rather actually appeared to put the computer into a sleep state. One time I had to hold the power button down to restart.


As a note to those dealing with this on new machines -- I tried to arrange a return a week ago (deciding to wait until they got these problems sorted or until a new version of the 13" MBP was released), but was firmly denied by Apple since I was about a week past the 14 day mark. I held off returning initially, as I had sold my thinkpad and couldn't be without a computer and hoped for a quick patch to rollout, but the problem seemed get worse and occurred during some inopportune times (after logging into video conference, etc).


If you are having issues and think you may want to return, don't "wait and see" like I did. Yes, my own fault for waiting, but I regret it now.

Mid-2013 Macbook Air screen goes black?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.