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Mid-2013 Macbook Air screen goes black?

I just got my shiny new mid-2013 MBA (haswell 13" i5 256GB SSD 8GB RAM) and it's been rockstar (no WIFI problems). However, last night, when I was browing the web, the screen went black all of a sudden and wouldn't come back on. I had to press the power button (heard the fan shut off), and then press power again to make the system wake back up from sleep. Any ideas what caused this, and should I be concerned in the future?

MacBook Air (13-inch Mid 2013), Mac OS X (10.7.5)

Posted on Jun 20, 2013 2:41 PM

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929 replies

Jul 24, 2013 8:17 PM in response to jportnoy

Mid 2013 13" MBA i7, 8GB, 256GB - I'm having the same problem as so many of you. Some days are fine; other days the screen will go black and log out once, twice, five times in a day.


I can't think of a scenario that this hasn't happened in: running on battery power, plugged into AC, sitting on a desk, picking up the computer, running several programs, no programs running, starting up the computer in the morning, in the middle of typing an email after using it all day. Very frustraiting.


Maybe I missed it in these 7 pages of posts, but has anyone's issue been resolved by phone support, genius bar, or having their MBA replaced??? I don't want to waste time trying to fix the problem if there currently isn't a solution available. (But don't worry, I'll call Apple and add my name to the list, every complaint gets us closer to resolving this issue).

Jul 25, 2013 6:09 AM in response to mjustinshelton

Alright, sorry for the delay in the update but I've been out of town. I got my replacement MBA from Apple (13" i5, 8GB, 256GB) and haven't had the screen blackout issues..... yet. I got it about a week ago, but have been out of town (without the laptop) for about 5 days of that week.


I want to preface this though, and say that I did install the update that fixes the Photoshop flickering issue, which may or may not have fixed the screen blackout issue. Stay tuned...

Jul 25, 2013 6:47 AM in response to jportnoy

I did a SMC reset on my machine, still having the issues. I am also trying to pinpoint in console when it happens but I don't see anything to help Apple engineering. Does anyone have any ideas on how to log this issue?


really annoying!!! especially while doing presentations for customers.


One piece of infomration is I updated from an earlier 2011 MBA, using the migration tool from a backup time machine hard drive to the new MBA. All other hardware is exactly the same (thunderbolt display, keyboard, mouse, and all accessories) I kind of wonder if anyone else did a system migration, maybe something incompatible got transfered to the new machine that needs to be trashed and reset?


(not that this should/would make a difference: but I had to put a magsafe adapter on the charger on the thunderbolt display for power... but other than than everything is EXACTLY the same)

Mid-2013 Macbook Air screen goes black?

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