1 11 12 13 14 15 Previous Next 905 Replies Latest reply: Jun 15, 2014 9:47 PM by godsmwc Go to original post Branched to a new discussion.
  • 180. Re: Mid-2013 Macbook Air screen goes black?
    mstrswrd06 Level 1 Level 1 (0 points)

    Just happened to me again, too. Previous Sleep Cause: 5 in the console.

     

    I can find absolutely no documentation on what this code means, so I'm just trying to figure out what that means for me. I read 'flat battery' in here before... does that mean I have a bunch of new Macbook Airs with bad batteries in them?

  • 181. Re: Mid-2013 Macbook Air screen goes black?
    Winthan Level 1 Level 1 (0 points)

    I bought 11" and 13". and I'm having the same exact issue only at 13" (MBA 8GB  SDRAM- 512GB flash drive). It happends only a few times while working on 13" MBA for 1 to 3 hrs. So when I took took it to Apple Store. I can only tell them screen goes black, they troubleshooted it later, and it doesn't happens at there. Because the black screen comes randomly at sometime when i am using at home. There are No other obvious problems/symptoms with this new. it randomly happends. What should i do?

  • 182. Re: Mid-2013 Macbook Air screen goes black?
    kimgood Level 1 Level 1 (0 points)

    You just proved  that there are a certain portion of machines that don't have these issues, which means that this is a massive QA havoc ?

     

    Unfortunately, my replacement was out of luck again...

  • 183. Re: Mid-2013 Macbook Air screen goes black?
    kimgood Level 1 Level 1 (0 points)

    Previous Sleep Cause: 5 aren't too many to be considered a major reason of this issue? In my case, there seem to be way more these messages in console than the issue itself. 

    Not sure we had these messages in pre-Haswell Mac.

  • 184. Re: Mid-2013 Macbook Air screen goes black?
    Pro4Life Level 1 Level 1 (0 points)

    I'have the exact issue here. This is my first Mac computer ever, not impressed!

  • 185. Re: Mid-2013 Macbook Air screen goes black?
    gtownblast Level 1 Level 1 (0 points)

    Update (check my prior posts for history)

     

    Still no issues on my machine (or if it's happening, i'm not seeing it)

     

    I think the issue has to do with timers (which someone else mentioned earlier) after doing

    1. an SMC reset
    2. PRAM reset,
    3. turning off the "put hard drive to sleep" on both battery and plugged in mode (in energy saver preferences)
    4. changing the sleep of the display to 15 minutes for both battery and plugged in

     

    I'm not seeing this issue after about a week of testing. (this is my work computer and I use it for at least 8 hours a day, pretty much every day...

     

    when i started posting to this thread, it was happening multiple times a day (that i noticed), I haven't had one blackout for a while (that I've witnessed).

     

    Additionally; I don't think the majority of users would see this issue I was having if it was happening on their computer. I saw the youtube video of the guys screen shutting off every time he picked up the machine and clearly that is something different than I am having. (Or at least if it is the same issue, it doesn't happen on my MBA by moving the computer around, or putting a magnet next to the display. Which BTW, putting a magnet next to your computer generally isn't a good idea...)

  • 186. Re: Mid-2013 Macbook Air screen goes black?
    kimgood Level 1 Level 1 (0 points)

    Thanks for the update,

    I remember someone said that you won't see this issue if you extend the sleep time to more than 3 min, so your case might be thanks to this generous 15 min.

    I hope your solution still works on 1, 2 min sleep settings that most of users depend on.

  • 187. Re: Mid-2013 Macbook Air screen goes black?
    mstrswrd06 Level 1 Level 1 (0 points)

    Just set my timers to 15 minutes - I'll keep everyone updated with findings.

  • 188. Re: Mid-2013 Macbook Air screen goes black?
    keribillen Level 1 Level 1 (0 points)

    My timer is set to 11mins and the problem persists for me....despite trying various settings for 'put hard disk to sleep' etc.

     

    Am sending mine back for a refund. First time I have done such a thing for an Apple product (I've owned about 15 Macs of various guises in the last 7 years). Instead will stick with my 11" 2010 MBA and 2012 MBA with RD...both running Mountain Lion with no problems.

     

    Good luck everyone and I hope Apple sort this soon.

  • 189. Re: Mid-2013 Macbook Air screen goes black?
    calguy2123 Level 1 Level 1 (0 points)

    Happened again. This time on Power, not battery. Sleep interval is 10 mins and hard-disk sleep option is checked.

    ug  5 14:10:25 macair WindowServer[81]: Created shield window 0x2a7 for display 0x04273c00

    Aug  5 14:10:25 macair WindowServer[81]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)

    Aug  5 14:10:25 macair WindowServer[81]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)

    Aug  5 14:11:49 macair WindowServer[81]: Created shield window 0x2a8 for display 0x003f003d

    Aug  5 14:11:49 macair WindowServer[81]: handle_will_sleep_auth_and_shield_windows: no lock state data

    Aug  5 14:11:49 --- last message repeated 1 time ---

    Aug  5 14:11:49 macair WindowServer[81]: Created shield window 0x2a9 for display 0x003f003e

    Aug  5 14:11:49 macair WindowServer[81]: handle_will_sleep_auth_and_shield_windows: no lock state data

    Aug  5 14:11:49 macair WindowServer[81]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04273c00 device: 0x10c8af110  isBackBuffered: 1 numComp: 3 numDisp: 3

    Aug  5 14:12:04 --- last message repeated 1 time ---

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 153, Google Chrome)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 245, Google Chrome He)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 246, Google Chrome He)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 247, Google Chrome He)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 248, Google Chrome He)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 249, Google Chrome He)

    Aug  5 14:12:04 macair kernel[0]: PM notification timeout (pid 2200, Google Chrome He)

    Aug  5 14:12:04 macair WindowServer[81]: Created shield window 0x2ac for display 0x04273c00

    Aug  5 14:12:04 macair WindowServer[81]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)

    Aug  5 14:12:04 macair WindowServer[81]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)

    Aug  5 14:12:04 macair mDNSResponder[54]: ActivateLocalProxy: No service for interface utun0

    Aug  5 14:12:09 macair kernel[0]: AirPort_Brcm43xx::powerChange: System Sleep

    Aug  5 14:12:11 macair kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0

    Aug  5 14:12:11 macair kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0

    Aug  5 14:12:11 macair kernel[0]: Wake reason: EC.PME EHC1 (User)

    Aug  5 14:12:14 macair kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake

    Aug  5 14:12:14 macair kernel[0]: Previous Sleep Cause: 5

    Aug  5 14:12:14 macair kernel[0]: The USB device HubDevice (Port 1 of Hub at 0x1d000000) may have caused a wake by issuing a remote wakeup (2)

    Aug  5 14:12:14 macair kernel[0]: wlEvent: en0 en0 Link DOWN virtIf = 0

    Aug  5 14:12:14 macair kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Aug  5 14:12:14 macair kernel[0]: en0::IO80211Interface::postMessage bssid changed

    Aug  5 14:12:14 macair kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0

    Aug  5 14:12:14 macair kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0

    Aug  5 14:12:14 macair kernel[0]: The USB device HubDevice (Port 8 of Hub at 0x1d100000) may have caused a wake by issuing a remote wakeup (3)

    Aug  5 14:12:14 macair kernel[0]: TBT W (2): 0x0100 [x]

    Aug  5 14:12:14 macair kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 2 of Hub at 0x1d180000) may have caused a wake by issuing a remote wakeup (3)

    Aug  5 14:12:14 macair kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

    Aug  5 14:12:14 macair hidd[62]: MultitouchHID: device bootloaded

    Aug  5 14:12:14 macair WindowServer[81]: Created shield window 0x2ad for display 0x003f003d

    Aug  5 14:12:14 macair WindowServer[81]: handle_will_sleep_auth_and_shield_windows: no action for lock state 1

    Aug  5 14:12:14 --- last message repeated 1 time ---

    Aug  5 14:12:14 macair WindowServer[81]: Created shield window 0x2ae for display 0x003f003e

    Aug  5 14:12:14 macair WindowServer[81]: handle_will_sleep_auth_and_shield_windows: no action for lock state 1

    Aug  5 14:12:15 macair kernel[0]: MacAuthEvent en0   Auth result for: 80:a1:d7:28:4f:a2  MAC AUTH succeeded

    Aug  5 14:12:15 macair kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0

    Aug  5 14:12:15 macair kernel[0]: AirPort: Link Up on en0

    Aug  5 14:12:15 macair kernel[0]: en0: BSSID changed to 80:a1:d7:28:4f:a2

    Aug  5 14:12:15 macair kernel[0]: en0::IO80211Interface::postMessage bssid changed

    Aug  5 14:12:15 macair configd[19]: network changed: v4(en0-:192.168.1.3) DNS- Proxy- SMB-

    Aug  5 14:12:15 macair awacsd[72]: InnerStore GetWakeInfoForZone: zero address for 1275066441.members.btmm.icloud.com.

    Aug  5 14:12:15 macair awacsd[72]: KV HTTP 0

    Aug  5 14:12:15 macair configd[19]: network changed: v4(en0+:192.168.1.3) DNS+ Proxy+ SMB+

    Aug  5 14:12:15 macair UserEventAgent[13]: Captive: en0: Not probing 'Airtel_602' (protected network)

    Aug  5 14:12:15 macair awacsd[72]: InnerStore GetWakeInfoForZone: zero address for 1275066441.members.btmm.icloud.com.

    Aug  5 14:12:15 macair configd[19]: network changed: v4(en0!:192.168.1.3) DNS Proxy SMB

    Aug  5 14:12:15 macair airportd[4280]: _doAutoJoin: Already associated to “Airtel_602”. Bailing on auto-join.

    Aug  5 14:12:15 --- last message repeated 1 time ---

    Aug  5 14:12:15 macair kernel[0]: en0: BSSID changed to 80:a1:d7:28:4f:a2

     

  • 190. Re: Mid-2013 Macbook Air screen goes black?
    Blackbird77 Level 1 Level 1 (0 points)

    Hi all,

     

    Also been having these blacks out issues, mainly when logging back in from a screen saver time out. However I disable the screen saver log in and it did it again today. Having read part of this thread I immediatly rang UK customer service. The lady ran through a number of checks.

     

    1. disable "put hard disks to sleep"

    2. got me to delete a power management file from the HD.

    3. Got me to reset the power management system, by closing down the MBA, plugging the Macbook in the adaptor and holding Shift+Alt+ctrl+power button for 10secs then restarting the macbook.

     

    She then gave me a reference number and said call me back if it happens again... and the wait begins.

     

    13" MAcbook Air (Mid 2013), 1.7Ghz/8G8.

     

    What with Wifi Issues and now this, not a good start to Mac ownership, especially having to have already returned my first macbook Air for turning up dented right out of the box.

  • 191. Re: Mid-2013 Macbook Air screen goes black?
    opsg20 Level 1 Level 1 (0 points)

    Hi everybody I have a similar issue but my screen goes black when I hit a bottom while the MBA goes sleep.

    MBA 2013 I5 4Ram 126Ssd

     

    https://www.youtube.com/watch?v=ZQU2IsHlZSw&feature=youtube_gdata_player

     

    Sorry the video is in Spanish and description in English.

     

    Thanks.

    Omar

  • 192. Re: Mid-2013 Macbook Air screen goes black?
    mcatron Level 1 Level 1 (0 points)

    YEP!  Have the same issue.  Happens on battery and while plugged in.  Often goes black while I am typing.  A few times now, I have had to manually power down because it would simply not wake up.  :-(

  • 193. Re: Mid-2013 Macbook Air screen goes black?
    teaforyou Level 1 Level 1 (0 points)

    OMG I'm having this problem too, resetting PRAM doesn't seem to work nor does toggling with the energy saving settings. I've scheduled a call with Apple Support and we'll see how that goes.

  • 194. Re: Mid-2013 Macbook Air screen goes black?
    mstrswrd06 Level 1 Level 1 (0 points)

    After doing some more reading around on other forums and support sites (including here), everyone's narrowed the problem down to one of multiple possible causes.

     

    - SMS (sudden motion sensor) not working correctly with the SSD drives (people self-installing SSD drives in older Macbooks see this issue as well)

    - A bug somewhere in OS X 10.8.4 Build 12E3067

    - Faulty graphics card

    - Questionable battery output (The best answer to what "Previous Sleep Cause: 5" is that I can find)

    - Disagreement between the power management and the new Haswell processors used in the Airs (apparently this comes straight from an Apple engineer)

     

    I expect a software update would fix this in due time. It'd likely be an EFI update or may come in the form of OS X 10.8.5 - we'll see.

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