Q: Mid-2013 Macbook Air screen goes black?

@ntoni0 

Hi, I am going to buy new MBA, but this "black screen bug" make me sad. Is it really so big problem or just little bit inconvenient? I think there is very simple way to check if this bug is caused by software or hardware:

A; its software, there are 2 posts in this thread with a hardware issue that looks the same (almost) but is utterly different.

B: You have to remember WHERE you are. This board is like a hospital waiting room with people with problems. If you hang in any such place youre going to get paranoid the sky is falling.

C: its utterly NOT a big problem whatsoever. Most everyone with a new Air has never seen this, much less heard of this happening.

D: you have 14 day return / exchange period, so this is no issue regardless.

E: 90% or more of those very few people that have this happening, the fault lies with Google CHROME.

Given A thru E, dont worry one bit.

But anyway to check this bug on windows would be nice!

if you bootcamp your Air you have 14 days to "check" it for a no questions asked replacement.

This sleep-power occurrence is software and affects a very small number of folks.

However on a board where people come for problems, skewed and false perspectives /conclusions are made since people see ....  "bob, sue, larry, and joe all have this going on.........therefore it must be widespread....etc."  which is a false conclusion.

I would like to belive you, honestly!!! but what about this: "Whe have the same problem but in larger scale, today i hade 18 students with Macbook Air Middle 2013 13" in this group 7 have hade the same problem with black screen, and i didnt realy belive them, but in 50 mins 2 student could show up this error, black screen, one o the students did get the screen back after pressing keyboard and mouse but the other one did need to press poweroff to get back in. Have anyone found out the reason or a fix ?"??!!!

Yeah that line is getting old PlotinusVeritas. skewed & false perspectives go both ways. 7/18 is extremely unlikely from a probablistic perspective if the problem is extremely small.

That has to do with "sample spectrum" from whence the  7 out of 18 were produced (date, time, and lot number, etc.) 

Hey, Plotinus, it would be brilliant if you were right!

Baught a brand new MBA 13" core i5 a few days ago

I am having the exact same problem!

Randomnly the screen goes black, e few clciks on some keys will wake it up.

Happens about two or three times per day.

Any recommendations what to do next?

Anyone found any solutions yet?

Hey, does anybody tried on Windows? Or you just complain and dont realy want to find the cause of this bug?

unidev 

Baught a brand new MBA 13" core i5 a few days ago

You have a 14 day return/replace no questions asked policy, take it back for another one.

PlotinusVeritas, have a quastion to you, not related with "black screen". Is it any difference between MBA that are sold at BestBuy and Applestore. I mean, maybe at Applestore all MBA are  updated and produced like "two, three weeks ago" and BestBuy sell "old stocks", that were made like a couple month ago?

Thank you!

I know for certain that upon initial release the Mac stores got the first macbook Airs before the retail electronics did.  I grabed a new Air before they hit the shelves at the Mac stores (only by hours).

As for there being any physical difference, absolutely not.

This (urban, and true) mythos came about due to some things, for example sold at WalMart which are in fact "B grade product" (a non electronic product I wont mention here) which are the EXACT same make and model etc. as those sold at other retail shops in which the product is in fact superior in both mfg. and the materials used in making same.

That product (not a laptop or electronic part) is a known confirmed fact from years ago.

From these few products, people have assumed broadly that, like you have questioned, "maybe Apple store gets better macbooks than best buy etc...."   However that isnt the case at all in the case in question.

When best buy got the new Airs, most stores (I cant confirm all obviously) sold out immediately, and when back to school and college hit, best buy and a few others were scrambling for new Airs to be shipped to them.

The notion that..... (Ive heard this asked before several times) that "maybe the big box retailers get "B-grade product"...." as relates Macs is wholly untrue. If there were ANY truth to that it would be burning across the internet like fire to gasolene.

First thing some TECH SITES do is tear apart new Apple products and disect them down to every little bit. Youd hear it LOUD from them if that were even remotely true.

Thanks!

Adding to the conversation--

Got my MBA at the end of July--same issues as stated above--computer randomly goes to sleep while I'm working, or say, if I try to sign in. So, trotted it over to the Genuis Bar--they deleted a sleep file to see if that would fix it. It did not. So, last week, they replaced it with a new one. Great.

Except, this MBA is doing the same thing. Seems a problem with the lot of them. I'm headed back to the Genius bar to see what next. Hoping the engineers will figure it out stat and send an update..

PlotinusVeritas wrote:

 

unidev 

Baught a brand new MBA 13" core i5 a few days ago

 

 

You have a 14 day return/replace no questions asked policy, take it back for another one.

I purchased mine in United Kingdom from John Lewis, so it cannot be a local US problem.
Its the UK version with UK keyboard s it must be a global phenomenon.
I'll check what their returns policy is today.