Previous 1 47 48 49 50 51 Next 912 Replies Latest reply: May 9, 2015 5:45 PM by curems Go to original post Branched to a new discussion.
  • richard_vd Level 1 Level 1 (0 points)

    Off topic: No problem here with Google Drive on 10.9.1. Maybe this is of help to you: Google Drive 1.13.5782.0599 does not complete the update

  • kimgood Level 1 Level 1 (0 points)

    10.9.1 obviously didn't fix the problem.

    Interestingly, today I visited a local reseller, and tried to reproduce the symptom with sample units by double-clicking the power button.


    two 11" : 100% dead

    two 13" : 0% dead




    I thought our problem impacted every single MBA 2013 on the earth, but I might have been wrong...

  • richard_vd Level 1 Level 1 (0 points)

    My score in the Apple Store using a similar method on 13" MBAs was 3 dead out of 7. In my office it is 2 out of 3. So yes not all mid-2013 MBAs are affected.

  • JBOfromFLA Level 1 Level 1 (0 points)

    Perhaps there are "Friday" apples?!

  • MDN64 Level 1 Level 1 (0 points)

    This is why Apple's proposal that it's software related is smoke and mirrors.


    Apple do not want to see a mass return of MBAs but that's the only way to put pressure on Apple to resolve the issue and provide them with the hardware needed to investigate the problem.


    What concerns me most is that mine started fine, developed a glitch whilst in my bag and has deteriorated ever since, so even the ones that don't do it now could have problems in future. Thanks to this forum and the F. Book group it will be very difficult for Apple to refuse out of warranty repair or replacement if this is the case.


    I've sent mine back for a refund, please do the same.


    We're going to have a long wait until the issue is resolved, so I'd rather not be here grumping about it for months.

  • RReady-11 Level 1 Level 1 (0 points)

    Luckily after insisting a lot at FNAC, one of the local mac dealers and threatening to contact a consumer-help-organisation I was handled a brand new MBA, now the newest version, and not simply a refurbished one. And until now (about 5 months) without glitch.

  • JBOfromFLA Level 1 Level 1 (0 points)

    Please advise the steps to getting new one! What is FNAC stand for?

  • MDN64 Level 1 Level 1 (0 points)

    Apple couldn't wait to offer me a new one but as I was able to crash the 3 MBAs in the shop as well as mine, what's the point?


    The MBA has a fundamental problem that could, potentially, be masked by software but that will be at the expense of battery life and will still be vulnerable to the random failures we have all been experiencing.


    Send it back for a refund and wait a few months until Apple sort it out.


    Apple will need failed ones to find out what's wrong.

  • MDN64 Level 1 Level 1 (0 points)

    The joke of it is, Apple really need YOUR MBA because it's worked and kept on working.


    They couldn't fix mine or offer me another that actually worked.


    Whatever the difference is in build quality between yours and the rest is waht Apple needs to understand. If they're monitoring this, they should be begging to get yours back, trouble is, if they give you another, it might not work...

  • JBOfromFLA Level 1 Level 1 (0 points)

    Apple graciously replaced the logic bosrd and still doesn't work. Is there a build date after which the problem DOES NOT exist?

  • MDN64 Level 1 Level 1 (0 points)

    No, there is not and won't be until a significant effort is made by Apple to understand and define the failure mode, get to the root cause, or combination of causes, and implement a solution.


    As this is a hardware issue, that won't be easy and they won't want to shout about it as everyone with an MBA will want to swap it!


    Send yours back and wait for one that works to be released in future, don't risk holding out for a fix, it won't happen quickly and may prove impossible to retrofit.

  • jhewitt86 Level 1 Level 1 (5 points)

    Apple told me that I could not return my faulty mid-2013 MacBook Air as I reported the problem more than 14 days after I purchased it. I'm in Australia and Apple also refuses postal returns in Australia. That said, if you are in Australia and are experiencing this issue, Apple has just been ordered by the Australian Competition and Consumer Commission (ACCC) to extend their standard warranty for faults from 12 months to 2 years. Apple has been found to have misinformed consumers of their rights, by stating that they only have 14 days to return faulty goods. Full story here: -product-warranties/story-fnda1lbo-1226786104546


    Despite being on topic, I suspect this post may be deleted, so click the link while you can.

  • aSmilar Level 1 Level 1 (0 points)

    I am one of the original ppl who reported the problem and the steps to re-create the issue. I was under the impression that ALL 2013 MBA have this sleep-related balcout issue. However, I proved myself wrong today when I tested two new MBA 2013 at the Apple store. NONE of them showed the problem. I called Apple support and asked for highest esclaition. After an hour of discussion I was offered an Applogy and thats it. No replacement, no refund, no ETA for a fix. Just sit and wait for engineers to create a patch to mask the issue. To me this is BS. I think we need to file a C L A SS AC T ION  L A WS UIT. Anyone knows how to do that? We have tons of defected MBA to support the case.

  • JBOfromFLA Level 1 Level 1 (0 points)

    Based on the above observation; if production dates of probable could have been noted and I  doubt that that could be done  with querying the system, the IS a production date after which the component(s)/firmware does not have the flaw. Apple needs to step up...MBA owners dod NOT buy Dells/HPs/ Sony/ or any other supposedly lessr computer...but did buy an APPLE. The galling thing. Here is that Apple continues to knowingly sell defective merchandise.

  • macbookairben Level 1 Level 1 (0 points)

    Just a heads up, in EU we are covered if the problem existed since the beginning. I imagine you have similiar laws in Aus.


    Basically if the problem, [Screen going black], has ALWAYS been present, [which it has in the case of affected laptops] then they have to offer you a replacement up to two years later.


    'Not reporting the problem in the first 14 days' is a load of crap.

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