Previous 1 48 49 50 51 52 Next 914 Replies Latest reply: Jun 25, 2015 6:23 PM by cpatter663 Go to original post Branched to a new discussion.
  • aSmilar Level 1 Level 1 (0 points)

    Don't we have something similar in the US like EU and AU ? Anyone knows?

  • JBOfromFLA Level 1 Level 1 (0 points)

    Any lawyers or paralegals with MBA's out there? Or does it vary by state?

  • gems4me Level 1 Level 1 (0 points)

    I just got the dreaded black screen on the mid-2013.

  • maltesetw Level 1 Level 1 (0 points)

    Unfortunely, I also met this problem sometimes, and I bought it in TW

    I ever installed Chrome but I did not use it now.

    The screen still went black suddenly sometimes.

  • MDN64 Level 1 Level 1 (0 points)

    Apple have started deleting posts for arbitrary reasons so please join us on Fa ceb ook, search for MacBook Air Screen Goes Black. I don't expect this post to last for long but I'll keep coming back to get as many over to a public forum as possible.

     

    We all know the problem, CNET have reported on it again.

     

    Get a refund quick folks, I have, before Apple conjour up a BS reason to stop you.

  • aSmilar Level 1 Level 1 (0 points)

    How long did you get the refund after buying the MBA. I got mine in July and started reporting the problem in September. They refused the replacement many times...

  • MDN64 Level 1 Level 1 (0 points)

    Purchased in August 2013, refunded in December 2013 thanks to the 1979 Sale of Goods Act in the UK.

     

    From what others have posted, Apple weren't doing it out of good will, they don't have a choice in the UK.

     

    This post won't be here for long.

     

    Search for MacBook Air screen goes black on Fac ebook and join the public forum for this issue.

  • JBOfromFLA Level 1 Level 1 (0 points)

    New issue, despite sleep to never set on battery and plugged in power, with unit on battery, close lid, after a few minutes, melodic Apple bong, cover apple lights up and apparently machine shuts down or goes to double sleep. Open cover...all dark. Hit space bar..keys light up..black screen. Tap power button..a deep bong..but no screen joy. Hold power button for ten seconds and fires up , with warnings and a incident log. Is holding the power button down for ten seconds a hard shutdown and restart?

  • shyannlindy Level 1 Level 1 (10 points)

    Spent hours on the phone with Apple senior advisors. Erased macbook air 11" mid 2013 and did a clean reinstall of Mavericks. Sleep/no wake problem is still 100% reproducible. Sent a second data capture file to Apple. Now up to six case numbers for this problem.  Should hear a response Dec 24.


    In the US with four failed attempted repairs with an Apple certified technician, Apple will replace unit (probably with a refurbished one). Therefore, if I don't hear good news on Tuesday, I will get three more attempted "repairs" and then speak with Apple Customer Service.

  • aSmilar Level 1 Level 1 (0 points)

    I did the four attempts to repair alreay and they all failed. I have four case numbers. Apple Still refused to replace the laptop and the only thing given to me is to wait for a patch with no ETA, it might be a month or year. I even escalted to senior CR lady , still same BS. What do you do now?

  • JBOfromFLA Level 1 Level 1 (0 points)

    Twitter is good, State attorney general or a lawyer...although the lawyer cost will exceed value of computer

  • Kellis99 Level 1 Level 1 (0 points)

    Same issue, my sleep doesn't reliably, when I'm on battery and shut the lid, when I reopen the backlight usually doesn't come on.  Can require 20 or 30 cycles of closing and opening lid before it comes on, or a reboot.  Tried SMC, PRAM reset, all the other tricks listed in this thread, no help.  Took into the Genius Bar, they took it in back and checked connections, no luck.  I tried to return it a few days after I bought it, but was a "custom build" and purchased through company, could not exchange or get rid of it, and now I'm stuck.  Apple wants a week to "fix" it but they don't even know what's wrong and given the problems on this thread it seems likely I'll just get another bad laptop and just be out one week and unable to use for work.  Now I'm facing just writing off the Air as a loss and going back to a non-Apple laptop, which although not a nice OS at least works reliably.  Adding my woes to this thread, it's not like anyone is going to be able to help me, but I'm hoping at least Apple will realize they have a problem here and provide a fix. 

  • niederer Level 1 Level 1 (0 points)

    A friend and I both bought the highest spec possible Airs 2 weeks before the "mid 2013" model was released. We simply did not know a new model was on the horizon. He kept his and I swapped mine for the new one under Apple's return policy when a superceded model is released within 14 days .

     

    My friend has never had the black screen and I have had it at least 2 or 3 times a daysince getting the "mid 2013" build. So I know it is relevant to the mid 2013 build. Went into the Apple shop and they said they needed it for a week and it wasnt an issue the technicians were familiar about. Maybe they dont read Apple support threads.

     

    Does anyone know for certain if the new builds of Airs dont have this problem?

  • aSmilar Level 1 Level 1 (0 points)

    From my own quick testing of two new MBAs I was not about to reproduce the problem at ALL. I can do it on mine almost everytime.

  • Blackbird77 Level 1 Level 1 (0 points)

    I don't have the problem that you guys are describing I have a 8gb ram 1.7htz mid 2013 model. I did have a sleep issue caused by chrome, but I can't force a crash as you guys are detailing. I have never had a crash that resulting in me having to reboot. Just the chrome sleep issue when waking the machine when using chrome. This thread doesn't appear to be about the chrome sleep issue anymore, more a major crash issue. So no my machine is not affected. My machine runs perfectly but I am new to MacBooks I have a very clean machine with limited amounts of software on it. I purposely try and keep software to a minimum. Don't know if that relevant or not.

     

    B77

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