HT203356: If iTunes doesn't respond when you connect an iOS device

Learn about If iTunes doesn't respond when you connect an iOS device

Karenbruce

Level 1 (0 points)

Q: I Pad is frozen in I Tunes screen

I Pad 3 is frozen in the I Tunes (with Plug connection screen) showing. How do I free it up?

iPad 3G

Posted on Jun 20, 2013 6:50 PM

I have this question too

Q: I Pad is frozen in I Tunes screen

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by griff w,

griff w Jun 23, 2013 8:06 AM in response to Karenbruce
Level 4 (3,489 points)

Jun 23, 2013 8:06 AM in response to Karenbruce

Hi there Karenbruce,

This usually means that the iPad has gone into recovery mode. The article below outlines the process for restoring your device.

iPad: Unable to update or restore
http://support.apple.com/kb/ht4097

-Griff W.
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