HT203516: Get help creating an iCloud backup

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Dregirl411
Level 1 (0 points)

Q: How do I get old text.

My phone was reset to factory settings on accident. How do I get old info back?

iPhone 5, iOS 6.1.4

Posted on Jun 20, 2013 10:17 PM

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Dregirl411

Q: How do I get old text.

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  • by pvonk,

    pvonk pvonk Jun 21, 2013 6:11 AM in response to Dregirl411
    Level 6 (13,739 points)
    Jun 21, 2013 6:11 AM in response to Dregirl411

    If you have icloud backup turned on (settings>icloud), and you have at least one backup, then you can restore from that backup.

     

    Have a backup?

     

    Settings>iCloud>Storage & Backup>Manage Storage, tap the device name and on the resulting screen it will tell you what the latest backup is.

     

    To restore:

     

    http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US

     

    Go to Settings>General>Reset and tap Erase All Content and Settings.  This will erase your device.  Then you will go through the setup screens again as you did when your device was new, and when given the option, select Restore from iCloud Backup.