1 Reply Latest reply: Jun 23, 2013 5:47 PM by judysings
Beebop1991 Level 1 Level 1

Having trouble with MacBook Mac OS X 10.6.8

At start up will not accept name and or password. Gives IP address info then network accounts unavailable.

MacBook, Mac OS X (10.6.8), Says network accounts unavailable.
  • judysings Community Specialists Community Specialists

    Hi Beebop1991,


    I'm sorry to hear you are having issues with your Administrator User account and password.


    It sounds like your computer is booting up to a network drive instead of your Macintosh HD.

    If this is the case, follow these steps:


    Startup Manager: How to select a startup volume


    Follow these steps:

    1. Turn on, or restart, your Mac.
    2. Immediately press and hold the Option key. After a few seconds, the Startup Manager should appear. The Startup Manager scans for available available volumes.
    3. Use the left and right arrow keys on the keyboard to select the volume you would like to use.
    4. Press the Return key on your keyboard to start up the computer from the volume you selected.

    Select Startup Volume - Snow Leopard - HT1310.png


    If this does not resolve your issue, and you need to change your Administrator password, follow the steps below for Snow Leopard:


    OS X: Changing or resetting an account password


    In Mac OS X v10.6.8 or earlier, follow these steps to reset a password when there is only one administrator account on the computer, or if the original administrator account needs a password reset. "Original" administrator account refers to the one that was created immediately after installing Mac OS X. If the original administrator password is known, that administrator account may be used to reset the passwords of other administrator accounts using the steps described above. These steps require an optical drive; if your Mac does not have an optical drive and you have a Mac OS X v10.6 Install disc, see below.

    1. Start up from a Mac OS X Install disc (one whose version is closest to the version of Mac OS X installed).  Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key. Or, put it in the computer and click the Install or Restore icon you see in the disc's main window (after which the computer will start from the disc without you needing to hold C). Or, you can use Startup Manager or the Startup Disk preference pane to select the Install disc.
    2. Choose a language, click the arrow button to continue,
    3. Mac OS X v10.6 or later: Choose Password Reset from the Utilities menu.
      Mac OS X v10.5 or v10.4: Choose Reset Password from the Utilities menu.
      Mac OS X v10.3: Choose Reset Password from the Installer menu.

      Tip: If you don't see this menu or menu choice, you're probably not started from the disc yet.

      : The default keyboard layout is U.S. English while started from the installation disc. If you use a keyboard layout other than U.S English, use the Input menu (the flag icon on the right side of the menu bar) to select the desired layout before typing a new password.
    4. Select your Mac OS X hard disk volume.
    5. Select the user name of your original administrator account.

      Important: Do not select "System Administrator (root)". This is actually the root user. You should not confuse it with a normal administrator account.

      Reset Admin User Account - Snow Leopard - HT1274.png
    6. Enter a new password.
    7. Click Save.
    8. Click the red button in the upper left corner to quit the application.
    9. Choose Quit Mac OS X Installer... from the Mac OS X Installer menu.
    10. Click Restart.

    After following these steps, you'll want to also follow the steps in this article.
    Mac OS X v10.6: Resetting the original administrator account password on a Mac that has no optical drive
    These steps require a second computer that has an optical drive.Note: If the second computer is a Mac, make sure Mac OS X v10.5.3 or later is installed. If the second computer is a PC, make sure the DVD or CD Sharing Update 1.0 for Windows is installed.

    1. Open "Remote Install Mac OS X" from the Utilities folder.
    2. Follow the onscreen instructions.

    For more information, see Sharing DVDs or CDs with Remote Disc.

    Additional Information

    You can press the Eject key on the keyboard to eject DVD media.  Inserting a startup DVD will add that DVD to the list of startup volumes (as in the image above).  You can also attach FireWire or USB external hard drives to add to the list of startup volumes.

    This startup volume selection is temporary.  To set the default startup volume for your Mac after your computer is running, open System Preferences and choose Startup Disk from the View menu (in Mac OS X) or open the Boot Camp control panel (in Windows).


    I hope you are back on track soon!


    - Judy