-
All replies
-
Helpful answers
-
Jun 23, 2013 10:32 AM in response to friarnigeby judysings,Hi friarnige,
I would suggest logging out of the iTunes store on your iPhone, closing all apps, and restarting the iPhone to address this issue.
Sign Out of App Store
Settings > iTunes & App Stores
Tap on your Apple ID
Tap Sign Out
Close All Apps
- From the Home screen, click the Home button twice.
- Tap and hold on the app.
- When it starts to jiggle, tap the red dot with the minus sign to close it.
- Double-click the Home button and try opening the app again.
For more information, see iOS: Understanding multitasking.
* It's typically unnecessary to force an application to close. You can access all recently used apps by double-clicking the Home button, but these apps are not necessarily open.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
Restarting your device
- Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
- Press and hold the Sleep/Wake button until the Apple logo appears.
If these steps do not resolve the issue, please refer to this article for more information:
Can't connect to the iTunes Store
I hope this information helps ....
Have a great day!
- Judy
