1 Reply Latest reply: Jun 23, 2013 1:20 PM by judysings
pookiespals Level 1 (0 points)

purchased variety tonight by reo speedwagon, shows purchased and downloaded but when i want to play the song in itunes i get

a error message say this computer not authorized,  Which is wrong, same computer, anyway go to reauthorize just in case, and i get

the message of this computer is already authorized?  Help!

  • judysings Community Specialists

    Hi pookiespals,


    I'm sorry to hear you are having issues with your REO Speedwagon purchase.  I love that band!


    I would first suggest you log out of your iTunes Store account, restart the computer or device, and then download again.  The articles below will review how:


    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases



    If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.

    Authorize your purchases from an administrator account


    After you have authorized your computer on your administrator account, you will need to log out and log back in to the user account you would like to play your purchases from. Once you are logged back in your user account, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.

    Authorize using the correct account name

    The items you are trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
    Select a purchased song in your library and choose File > Get Info.
    1. Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you will need to use when authorizing your computer to play this purchase.

    Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.

    If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.

    If you continue to have issues with this purchase, please click on the link below for additional support:


    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase


    I hope this information helps ....

    Have a great day!



    - Judy