Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Airport Extreme and AT&T Uverse Issue

Can someone please help me figure out what is going on with my set-up. I have a Uverse Residential Gateway (2Wire) in my basement with the wireless turned off. I bought a new Airport Extreme (AE) yesterday and plugged it directly into the RG to provide my wireless network (via bridge mode). Everything worked fine.


However, I want to move the AE to the main level of my house. I have one ethernet connection available upstairs connected directly to the RG. That one connection is plugged into a 5-port switch. In that switch, I have the main uverse DVR box and a Sonos music system. The TV and Sonos both work fine via the switch.


When I moved the AE upstairs, I unplugged the DVR and Sonos. I connected the Airport Extreme directly to the RG via the WAN port. Again, it worked fine. BUT, as soon as I plugged the DVR into the LAN port of the AE, it killed my wireless internet connection.


I thought with the AE in bridge mode, the 3 available LAN ports acted no differently than the 5 port switch I was using before. Why can't I plug in my DVD box and Sonos through the AE LAN ports? I really want my AE on the main level, but need the TV and Sonos to work.


Thoughts?

Airport Extreme-OTHER

Posted on Jun 21, 2013 8:03 AM

Reply
6 replies

Jun 21, 2013 11:05 AM in response to James A. Weston

Yes.


This is the response I received from the AT&T forum:


You cannot plug any type of AT&T uverse equipment into a secondary router. They must be connected to the RG in your basement directly. You would need to plug the DVR into the cable that is running to the basement to get that back working. Then you will need to run another cable for your AE. You can of course plug your Sonos device into the AE.


The reason it won't work the way your trying to hook it up is the TV packets flood the router, and as you already know, kill the internet.

New Airport Extreme and AT&T Uverse Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.