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kallyll
Level 1 (0 points)

Q: I had to upgrade to the new version of itunes and when i synced my music i lost it all. Any suggestion on how i can get it back or where i can find it

I had to upgrade to the new version of itunes and when i synced my music i lost it all. Any suggestion on how i can get it back or where i can find it???

iPod touch, iOS 6.1.4

Posted on Jun 21, 2013 10:37 AM

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kallyll

Q: I had to upgrade to the new version of itunes and when i synced my music i lost it all. Any suggestion on how i can get it back or ... more

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  • by Delgadoh,

    Delgadoh Delgadoh Jun 23, 2013 2:51 PM in response to kallyll
    Level 4 (1,405 points)
    Jun 23, 2013 2:51 PM in response to kallyll

    Hey kallyll,

     

    I found an article that looks like it goes over the same issue you're experiencing, where after upgrading iTunes, music, videos and other content doesn't show up.

     

    Follow these steps to bring back your missing content:

    Resolution

    1. Quit iTunes.
    2. Download and install the latest version of iTunes.
    3. Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:

      Mac OS X
      /Users/username/Music/iTunes/

      Microsoft Windows Windows XP and Windows 2000
      \Documents and Settings\username\My Documents\My Music\iTunes\

      Microsoft Windows Windows Vista and Windows 7
      \Users\username\Music\iTunes\
    4. Drag the iTunes Library file from the above location to the Desktop.
    5. Open the Previous iTunes Libraries folder in the iTunes folder.
    6. Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
    7. Drag this file to the iTunes folder (the enclosing folder).
    8. Rename this file to iTunes Library.
    9. Open iTunes.

    You should now see your missing content in iTunes.

     

    No content shows up in iTunes after updating

    http://support.apple.com/kb/ts1967

     

    All the best,

    David