I have tried unsuccessfully to download my purchases, but cannot get thru to my account. I see the store offerings, but cannot purchase anything. Is this the fault of my internet connection or something else? This has been going on for at least a week.
Mac mini (Late 2012), iOS 6.1.4, latest iTunes update
Hi arthur1979,
I'm sorry to hear you are having issues accessing the iTunes store.
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
Can't connect to the iTunes Store
Make sure your computer is up-to-date and meets the following requirements:
- Make sure that you can access the Internet on your computer or device.
- Make sure that your computer meets the iTunes minimum system requirements.
- Make sure that your operating system is up-to-date:
- For Mac OS X: Choose Software Update from the Apple () menu to determine if you need to update your computer.
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
- Update iTunes to the latest version.
- If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
- You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Clickhereto find out how to use Keychain First Aid to resolve any issues with your keychain.
- If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
I hope this information helps ....
Have a great day!
- Judy
Cannot access Store account.
