I'm confused. iPhone 4 running 1OS 6.1.3 - Messages / Face Time "Awaiting activation..." stall.

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I'm confused. iPhone 4 running 1OS 6.1.3 - Messages / Face Time "Awaiting activation..." stall.

iPhone 4 running iOS 6.1.3. Changed my Apple ID Password. Now "Messages" and "Facetime" both showing "Waiting for Activation...." and have been like this 30 hours.

Have rebooted, Reset Network Settings, doublechecked Apple ID, have tried about every fix on every forum to no avail.

HOWEVER, I'm confused. When I go to Settings > Messages, I DO NOT get the "Send and Recieve" option or others shown in the screen at the top of this thread.

I get "Messages" with an On/Off toggle and below that. "Waiting for activation..." The, below: SMS/MMS with 4 choices: "MMS Messaging" with an On/Off toggle (set "On"); "Group Messaging" with an On/Off toggle (set "On"); "Show Subject Field" with On/Off toggle (Set "Off"); and "Character Count" with an On/Off toggel (Set "Off").

My phone number is correct (I've erased and re-entered) and my Apple ID and new password are correct.

I've called Apple Suppport and they were absolutely no help!

Posted on Jun 21, 2013 5:43 PM

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Answer 1

randers4

Level 9

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Jun 21, 2013 6:20 PM in response to mikevatl

Don't know if you've tried all of these, but some things to try include:

Turn iMessage and FaceTime off, wait a few minutes, then turn them back on.
Go to Settings>General>Date & Time, make sure Set Automatically is set to On.
Be sure you are able to send and receive sms messages (required for activation)
Change the DNS servers on your wireless router to Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using)
Call your carrier to make sure they aren't blocking premium texts or third party texts.

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Answer 2

ChrisJ4203

Level 10

230,347 points

Jun 21, 2013 7:42 PM in response to mikevatl

Have you checked out this support document http://support.apple.com/kb/TS4268?

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Answer 3

mikevatl Author

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Jun 21, 2013 7:57 PM in response to randers4

Randers4 - tried ALL of this - doesn't work. Thanks for the reply, though. Same on 4 different wifi nets and also on AT&T.

ChrisJ4203 - thanks for your response - see the page u reference and my post - I do NOT get those prompts referenced in the support doc, as I stated above.

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Answer 4

ChrisJ4203

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Jun 21, 2013 8:04 PM in response to mikevatl

You say you tried everything, so I'm guessing that means that you tried the set up of the phone as a new device? This is what it talks about when you have more than 24 hours of waiting, and you said you have waited over 30 hours.

If you cannot activate after 30 hours and after setting the device up as new, then I would recommend taking the device to the Apple Genius Bar after making an appointment.

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Answer 5

mikevatl Author

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Jun 21, 2013 8:16 PM in response to ChrisJ4203

ChrisJ4203 - Thanks - is this the same as "Restore to Factory Settings?" If not, how do I do this?

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Answer 6

ChrisJ4203

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Jun 21, 2013 8:18 PM in response to mikevatl

Go to the link I provided you. One of the links there is for Unable to activate after waiting 24 hours. Follow the instructions in that section.

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Answer 7

mikevatl Author

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Jun 21, 2013 8:37 PM in response to ChrisJ4203

Followed it down to #6. Did NOT get this prompt/screen:

Sign in to your Apple ID with FaceTime and iMessage. Go to:

Settings > FaceTime and tap "Use your Apple ID for FaceTime"
Settings > Messages and tap "Use your Apple ID with iMessage"

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Answer 8

ChrisJ4203

Level 10

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Jun 21, 2013 8:42 PM in response to mikevatl

Sorry Mike, that is as far as I seem to be able to help. If you cannot do everything listed in the support document, then I have to fall back on what I said earlier, and that was to make a Genius Bar appointment. Good luck.

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