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Rented movie will not play

The movie I rented will not play. Please help! Thank you!

Posted on Jun 21, 2013 7:19 PM

Reply
1 reply

Jun 24, 2013 7:23 AM in response to andienin

Hey andienin,


We have a few articles that can help you resolve the issue, but it depends on what version of Windows you're using and if you're receiving an error message or not.


For general troubleshooting iTunes video playback on Windows machines, check out one of these articles (whichever one applies to the operating system you're using):


Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/ts1718


iTunes for Windows XP: Troubleshooting video playback

http://support.apple.com/kb/TS1386


If you're getting an error message about HDCP or HD video, check out this article:

iTunes for Windows: Unable to view or play HD video content that requires HDCP

http://support.apple.com/kb/ts3354


Sincerely,

David

Rented movie will not play

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