Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restore SSD from scratch? Only 32Kb visible

Hi, community! Need help!


One day my Macbook Air 2012 stuck and I restarted (after 4s) with power button. Got error -60003D.


After I managed to start macbook from external drive I got this about native internal SSD:


Capacity: 33 KB (32,768 bytes)

Model: SandForce{200026BB}

Revision: 306ABBR0

Serial Number: 1

Native Command Queuing: Yes

Queue Depth: 32

Removable Media: No

Detachable Drive: No

BSD Name: disk0

Medium Type: Solid State

TRIM Support: No

Partition Map Type: Unknown

S.M.A.R.T. status: Not Supported


(should be 128Gb)


Sorry, If this problem is too obvious and I miss it in search.

I'm really miss my tiny comfortable macbook. 🙂

Thanks in advance for your help!

MacBook Air, OS X Mountain Lion (10.8.4), 4Gb / 128Gb

Posted on Jun 21, 2013 10:46 PM

Reply
39 replies

Sep 14, 2013 2:35 PM in response to AntonMaloff

I have the same problem!

Mine is also Mid-2012 MBA 13" with 120Gb toshiba ssd. It crashed two months after warranty deadline!

I was at apple store two weeks ago. I still can't believe that the repair cost is about 570 euros. I am schoked and I don't know what to do. I am still exploring other options like OWC ssd, ....

Before buying MBA I always thought that quality of the apple products is sth else. At leastI expected when they see that such thing happens widely to Toshiba ssd, they should act on that positively, not to lose any customer!

I am very disappointed. Well, I am happy it happened before I would go and buy iphone 5S.

Sep 15, 2013 2:57 AM in response to OsakaNyan

Apparently, Mid-2012 MBA seems to be affected by this defect. And in most cases, it happens after its first yr. I suggest you visit Apple Service Center to have it checked. If your SSD indeed has crashed, then you cannot retrieve any files anymore and I hope you made a back up. The repair is by replacement of SSD, which is very expensive. I hope yours is still under warranty. If it is just a few months beyond warranty, I advise you to call Apple to request for warranty extension. Goodluck.

Sep 29, 2013 1:30 AM in response to macuserinj

Here's an update to my previous message of 11-Sep-2013 04:57, re a dead 11" 2012 MBA.


My MBA was still under warranty so I sent it to Apple to get fixed. Here in Japan the turnaround for getting macs fixed is usually just 3 or 4 days. However, this time it took two weeks because of a lack of parts.


Anyway, the SSD was replaced and thanks to a Time Machine backup I am back to where I was before the MBA died on me.

Sep 29, 2013 2:13 AM in response to macuserinj

Your SSD controller failed on your Toshiba SSD, i.e. the SSD processor or "data bus"


The Toshiba SSD used at that time the sandforce controller.


Since processor and SSD is all one single unit, it is the entire SSD module that has failed and need be replaced. 😊




Macbook Air 2012 SSD, ......storage chips on right, SandForce controller on left



User uploaded file






macuserinj

I then ran System Information, and like Anton I got the same 'odd' info



Its not "odd" 32KB is the size of the SSD Sandforce controller.


its all that your disk utility can read, the capacity of the controller ONLY.

Sep 29, 2013 2:39 PM in response to AntonMaloff

At the Apple store I went to in the UK, they replaced my machine. It was the second time in six months that my computer had gone in for repair and it had taken two weeks to replace the Logic Board last time when they told me it would take five days. The person I talked to didn't know that there wouldn't be any hard drives in stock (I told her there wouldn't be, it was a big problem) and I told her I couldn't wait two weeks again (I run my own business). She vanished to go order one in for me, saying she would order me one in from a nearby store so it would be fixed quickly. She couldn't find anything nearby and it would take more than two weeks to get a new drive in. She vanished for even longer and came back saying there was a load of paperwork to fill out, but I was going to get a new machine. I was so happy with that, I was scared I wasn't going to have my machine for weeks. The reason for the replacement on my form/reciept is 'Constrained Part'. I've just got to call Apple Care tomorrow to get my extended warranty transfered over to my new machine.

Restore SSD from scratch? Only 32Kb visible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.