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no sound on ipod

new ipod has no sound...i've checked the earpods and they work fine on iphone/ipad. i've inserted the jack as far as it will go. NO SOUND

iPod nano (7th generation)

Posted on Jun 22, 2013 4:34 AM

Reply
1 reply

Jun 24, 2013 8:58 AM in response to pwlong

Hello pwlong,



Thanks for the question.


I understand you are having acoustic issues with your iPod nano (7th generation). If you haven't done so already, does resetting the iPod resolve the issue?


How to reset iPod

http://support.apple.com/kb/HT1320


If not, you may want to run through the iPod troubleshooting assistant (of which, resetting is one of the steps):


Apple - Support - iPod Troubleshooting Assistants

http://www.apple.com/support/ipod/five_rs/



Thanks,


Matt M.

no sound on ipod

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