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Helpful answers
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Jun 24, 2013 9:25 AM in response to Sammi-Leighby brenden dv,★HelpfulHi Sammi-Leigh,
If you are having issues downloading TV episodes from iTunes due to a corrupt file error message, you may need to delete the partially downloaded files (the portion that is most likely corrupt) and redownload them. The following article may be helpful:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
Regards,
- Brenden
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Jun 24, 2013 10:04 AM in response to brenden dvby Sammi-Leigh,Hi Brenden,
Thanks so much for taking the time to help. I've gone through the details as suggested on the articles you've sent links to. Strangely, even though both episodes appear in my iTunes Library as unusable files, neither are listed under iTunes on my hard drive. In other words, nothing to delete.
I will keep hold of the links you've sent in case I have similar problems in future.
I have sent screen grabs, etc to Apple Support further to finding out how to report a problem and it looks like they're investigating. Its frustrating though.
Thanks again for trying.
Best wishes,
Sammi-Leigh
