Mewf

Q: iPad loses wifi connection

Why does my iPad lose wi-fi connection while I'm using it? How to fix?

iPad 2

Posted on Jun 22, 2013 8:07 AM

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Q: iPad loses wifi connection

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  • by Allen A,

    Allen A Allen A Jun 24, 2013 11:07 AM in response to Mewf
    Community Specialists
    Jun 24, 2013 11:07 AM in response to Mewf

    Hello Mewf,

     

     

    The following article details a number of troubleshooting steps that can help stabilize your WiFi connection.

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap The right arrow button and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

    Wi-Fi disconnects, or signal strength is less than expected

    • Move closer to the Wi-Fi router (access point).
    • Check for sources of potential interference.
    • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

     

    Cheers,

    Allen