HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

Learn about Use FaceTime with your iPhone, iPad, or iPod touch

mr. beto

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Q: my daughter is able to face time me with her ipod touch while we're at home;However, if I am somewhere else I not able to face time with her. my is able to face time her cousins but not my Iphone.

My daughter is able to face time my iphone while we are both at home using the same wi-fi. but when I am away from home, I am not able to face time her ipod touch.

She has no trouble face timing her cousins Ipad mini.

iPhone 4S, iOS 6.1.4

Posted on Jun 22, 2013 10:10 AM

I have this question too

Q: my daughter is able to face time me with her ipod touch while we're at home;However, if I am somewhere else I not able to face tim ... more

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by Allan Sampson,

Allan Sampson Jun 22, 2013 10:12 AM in response to mr. beto
Level 10 (123,464 points)

Jun 22, 2013 10:12 AM in response to mr. beto

Is this when your iPhone is connected to an avaialble wi-fi network?
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by mr. beto,

mr. beto Jun 22, 2013 10:22 AM in response to Allan Sampson
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Jun 22, 2013 10:22 AM in response to Allan Sampson

We are able face time while we are both connected to our home wi-fi network.
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by Allan Sampson,

Allan Sampson Jun 22, 2013 10:25 AM in response to mr. beto
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Jun 22, 2013 10:25 AM in response to mr. beto

Didn't answer my question.

Are you trying to FaceTime when your iPhone is connected to an available wi-fi network when away from home?
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by mr. beto,

mr. beto Jun 22, 2013 10:46 AM in response to Allan Sampson
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Jun 22, 2013 10:46 AM in response to Allan Sampson

no. I try it, using my own connection( data)
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by Allan Sampson,

Allan Sampson Jun 22, 2013 10:51 AM in response to mr. beto
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Jun 22, 2013 10:51 AM in response to mr. beto

That is likely the reason why.

Does your cell phone carrier support FaceTime over their network?

If so, is this included with your data plan?

If yes, do you have Use Cellular Dara enabled at Settings > FaceTime?
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by mr. beto,

mr. beto Jun 22, 2013 11:00 AM in response to mr. beto
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Jun 22, 2013 11:00 AM in response to mr. beto

my phone carrier is sprint.
I will check back tomorrow or later today. Thank you guys in advance for any help might offer.

It will greatly appreciated.
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HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

Q: my daughter is able to face time me with her ipod touch while we're at home;However, if I am somewhere else I not able to face time with her. my is able to face time her cousins but not my Iphone.

All replies Helpful answers

by Allan Sampson,

by mr. beto,

by Allan Sampson,

by mr. beto,

by Allan Sampson,

by mr. beto,

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