1 Reply Latest reply: Jun 24, 2013 12:39 PM by allen a
pietersavenberg Level 1 Level 1 (0 points)

I have installed the correct printer driver from the Epson website. In my system preferences I can find the printer back when it is connected to my macbook through USB, it has a green light besides it and shows 'inactive'. So you'd think everything is fine, but when I try to print anything (every applications fails) then just nothing happens, the printer doesn't start to print. And there is enough ink and paper, I've checked. How can I fix this?

Thanks in advance


MacBook Air
  • allen a Community Specialists Community Specialists (3,965 points)

    Hello pietersavenberg,

     

     

    There are a number of additional steps that can be taken to try and restore proper communication between your Mac and your printer.

     

    Follow these steps until the issue is addressed:
    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

     

    Cheers,

    Allen